Anam Khan

(- Anam Khan Patiala, India Operations Manager Projects -12 Years 0 Month of experience PROFILE SUMMARY Results-driven operations leader with 10+ years of Canadian experience in logistics, client management, and process optimization. Proven track record in improving efficiency, achieving up to 30% reduction in processing times through SOP implementation. Strong leader, experienced in managing cross-functional teams and driving continuous improvement. Client-focused, with expertise in building lasting relationships and increasing customer satisfaction by 100%. Skilled in project management and implementing systems like ITR to enhance data accuracy and operational performance. WORK EXPERIENCE Operations Manager Projects Metro Supply Chain Group 01-2024 - 12-2024 Led the creation and maintenance of Standard Operating Procedures (SOPs), boosting operational efficiency by 20% across the organization. Collaborated with HR to finalize compensation project templates, aligning them with organizational objectives for seamless execution. Spearheaded the implementation of a new ITR system, enhancing project data accuracy and time-tracking by 15%. Revamped returns department procedures, reducing processing times by 30% and significantly improving customer satisfaction Client Relationship Manager Metro Supply Chain Group 12-2023 - 11-2024 KEY SKILLS Operations Management Analytical Leadership Inventory Management Microsoft Excel Team Leading Customer Service Team Management Customer Satisfaction Customer Relationship Customer Management Client Satisfaction Customer Retention CERTIFICATION Google Data Analytics Professional Certificate The Complete SQL Boot camp PROJECTS Successful Implementation of Automated Auditing Process 10 Months Led the automation of auditing processes, resulting in a 20% reduction in errors and a 25% increase in team productivity. Enhanced operational efficiency and fostered client trust through consistent and timely delivery of accurate results. Strengthened relationships with clients, contributing to improved overall performance. Support for New ITR System Testing Led initiatives to enhance customer experience, service quality, and operational efficiency for key accounts at Metro Supply Chain Group. Cultivated long-term client relationships, increasing customer satisfaction and loyalty by 100%. Served as the primary point of contact for key accounts, managing complex inquiries and building strong, trust-based communication. Proactively resolved customer escalations and service issues, ensuring minimal disruption and maintaining high client satisfaction. Operations Supervisor Metro Supply Chain Group 5 Months Coordinated with HR to execute system testing for the new ITR system, identifying and resolving issues for a smooth rollout. Enhanced time-tracking accuracy through effective collaboration and problemsolving. Creation and Implementation of Standard Operating Procedures (SOPs) Across Canada 3 Months Developed and implemented standardized operating procedures (SOPs) for nationwide warehouse operations, ensuring consistency and compliance Achieved a 20% improvement in operational performance through enhanced efficiency across all locations. 11-2017 - 06-2020 Managed a team of 15-25 members in daily warehouse and logistics operations, ensuring safety compliance and meeting productivity targets. Developed operational schedules to optimize resource allocation, streamline workflow, and minimize downtime while aligning with customer demands. Led daily team meetings to communicate performance goals, address challenges, and foster a culture of continuous improvement. Monitored KPIs such as on-time delivery and order accuracy, using data insights to drive operational enhancements and identify costsaving opportunities. Logistics Coordinator Metro Supply Chain Group 03-2017 - 10-2017 Streamlined the movement of goods, optimizing shipping schedules and routes for timely, cost-effective delivery. Managed shipment documentation and compliance, liaising with transportation providers and addressing customer inquiries to ensure smooth deliveries. Collaborated with warehouse and distribution teams to prioritize order fulfillment, conduct inventory audits, and reduce delays. Team Leader LANGUAGES English Hindi Metro Supply Chain Group 08-2014 - 02-2017 Supervised a 15-member team, overseeing warehouse and logistics operations to ensure productivity, quality, and safety standards were met while cultivating a cohesive team environment. Delivered coaching and training to improve team skills, leading to a notable enhancement in order processing speed and a reduction in errors. Monitored performance and executed regular evaluations to drive individual and team development. EDUCATION PG Diploma - Supply Chain Management 2013 Humber College Institute of Advance learning Toronto Canada Diploma - Human resource management 2014 Humber College Institute of Advance learning Toronto Canada