Results-driven operations leader with over 12 years of experience, including 10+ years in the Canadian logistics industry. Proven expertise in managing cross-functional teams, streamlining processes, and implementing systems that improve accuracy and efficiency. Known for reducing processing times by up to 30% and enhancing customer satisfaction through SOP development and strategic leadership. Skilled in project management, client relationship building, and performance optimization. Strong background in data analysis, team development, and system integration.