Analyn Jurado Angeles

 Analyn Angeles Customer Service Advisor/ Technical Support/Quality Analyst /Team Leader --/- SKILLS Customer Service Advisor QA Specialist Team Lead Management Soft Skill Trainer Customer Service &Basic Networking Technical Support Virtual Assistant ( Real Estate & Private Companies) WORK EXPERIENCE Customer Service Advisor / Retention Support Zebra, Cagayan de Oro City Nov 2016 – March 2017 Service Advisor: Provided customer service and retention management for ONYX Enterprises. Customer Service Advisor The Results Companies, Mactan Newtown, Lapu Lapu Nov 2015 – Jun 2016 Service Advisor: Provided customer service for billing issues as well gave technical support with their devices concerning SPRINT telecommunications. Customer Service Support CONCENTRIX, Cagayan de Oro City Nov 2014 – Mar 2015 Provided customer serivce and sales support for both Linksys and Belkin account. Virtual Assistant myoutdesk.com.ph;www.cartridges.com.au;remotestaff.com, Online Apr 2013 – Jul 2014 Wrote and posted some articles for their websites. assisted in creating orders for their web. Gathered & manage data needed for the website. Customer Care Specialist CONVERGYS, Banawa, CEBU Jul 2012 – Aug 2012 Provided customer service for billing issues as well gave technical support with their devices concerning SPRINT telecommunications. Customer Service Support Teleperformance , Ayala Center, Cebu Sep 2012 – Dec 2012 Provided customer service for billing issues as well gave sales support concerning AT&T Uverse account. Team Lead; Senior Product Technical Support CONCENTRIX, Cagayan de Oro City Apr 2006 – Mar 2012 Managed team members to provide customer service, technical and sales support for both Linksys and Belkin account. QA assistance and monitoring for agents. EDUCATION Bachelor of Science in Human Resource Management Capitol University, Cagayan de Oro City 2012 – Current After many years in the BPO Industry finally I only need to submit my research paper so that I can graduate this March 2017. CHARACTER REFERENCE JONIE AMOUR TANCONGCO Technical Trainer, CONCENTRIX CDO - WYLL YANCHA Supervisor, CONCENTRIX CDO - Jerome Patrick Razo Business Entrepreneur, La Razo Farms -