Analyn Hernandez

ANALYN D. HERNANDEZ EXECUTIVE VIRTUAL ASSISTANT | AH VIRTUAL ASSISTANCE SERVICES | SAN PASCUAL,BATANGAS, PHILIPPINES OBJECTIVE EXPERIENCE Obtain a position as Executive Virtual Assistance where I can share my experiences and skills not only for business growth but also for a Career growth as well. EXECUTIVE VIRTUAL ASSISTANT • AH VIRTUAL ASSISTANCE SERVICES • SEPTEMBER 1, 2021 TO PRESENT Able to do Email Management, Content Writing, Social Media Management, Customer Related Management and Google Docs and Slides. SKILLS Resolve customer concerns via phone. Greet customers warmly and ascertain the problem and reason for calling. Assist with order verification, refunds, order replacement issues, etc. Email Management Calendar Management Office Applications Internet Research Social Media Management Customer Related Management CUSTOMER SERVICE REPRESENTATIVE • RESULTSCX • JUNE 23, 2021 – JULY 25, 2021 TEAMMATE • TASKUS • MAY 11, 2018 – OCT.29, 2018 Resolve customer complaints via chat and email. Use chat and email to reach out to customers and verify account information. Greet customers warmly and ascertain problems or reasons for chatting. Assist with online bookings and revision of bookings. CUSTOMER SERVICE REPRESENTATIVE • ALORICA • NOV. 8, 2017 – MAR. 13, 2018 Resolve customer complaints via phone and email. Assist with refunds, status/cancellation of orders, subscriptions, and replacement of orders. EDUCATION GVA COURSE • SEPTEMBER 2021 • DJTPH TEFL COURSE • SEPT. 10, 2014 • ITTT BS MATHEMATICS • APRIL 15, 1998 • BSU