Analyn Hernandez

I am assertive in explaining my thoughts and actions, decisive, and opinionated in giving out results and purposeful in doing projects and tasks since I am a goal-oriented person.

Being an Executive Virtual Assistant, I can perform Customer Support, Email Marketing, Web Research, Customer Related Management, Content Writing, and Google Slides presentation.

Before I obtained my customer service skills, I studied and worked in Europe for three years. I have an impression before that you will be successful once you work abroad. During that time, I was introduced to cultural diversity and different languages. I gained confidence, a positive approach, and communication skills. 

I have been employed in BPO industries for more than three years where I have developed my expertise in customer handling skills. I worked as a chat, Email, technical and Customer service support both for voice and non-voice accounts in the US and Australian clients. I handled sales, logistics, healthcare, and Telco accounts. With these experiences, I adapt important qualities of customer service such as professionalism, patience, and a people-first attitude. 

My working experience is not only involved in one industry but rather I have experienced working also in insurance and academe. Being a part of a successful insurance company before, I acquired my sales skills such as passion, emotional intelligence, and problem-solving techniques or sales ability. Added to that, having a few years in academe, I developed my passion for learning that’s why I took up several training courses. One of these is General Virtual Assistance which enlightened me on how I can start my own business through digital online services. 

Due to pandemics, digital services are in trend right now that’s why I embrace this new normal. With this innovation in technology, I see myself as a successful Freelancer Online Professional who always has a big heart to share my skills and serve my community.