Analiza Plana

Analiza Plana TOP RATED REAL ESTATE VIRTUAL ASSISTANT ABOUT ME Hey there! I am your Real Estate Virtual Dynamo. I have 10 years of BPO and Virtual Assistant combined experience. Picture this: a pro at handling property management intricacies, a Maestra of customer support finesse, and a lead generation virtuoso. With an unquenchable thirst for problem-solving and a flair for clear communication, I bring a dash of organizational wizardry and a sprinkle of empathy to the mix. Whether it is managing listings or ensuring lease agreements are as smooth as silk, I have got the skills to make your real estate ventures soar. Let us connect and bring some magic to your team! Education Eastern Samar State University BS INFORMATION TECHNOLOGY Maypangdan, Borongan City, Eastern Samar 6800 Years attended: 2006 – 2009 Core Property Management Skills ∙ Portfolio Management – ability to manage multiple residential properties simultaneously ∙ Tenant Relations – strong communication skills for handling onboarding, renewals, complaints, and move-outs ∙ Lease Management – drafting, reviewing, and enforcing lease agreements ∙ Rent Collection & Delinquency Management – ensuring timely payments, applying late fees, and following up on non-payment cases ∙ Maintenance Coordination – creating work orders, dispatching vendors, and tracking completion ∙ Low-Income Housing Knowledge – familiarity with Section 8 or other affordable housing programs, compliance, and inspection processes Technical Skills ∙ AppFolio Proficiency – comfort using AppFolio for tenant ledgers, rent posting, reporting, work orders, and communication ∙ Reporting & Analytics – generating and reviewing property performance reports, delinquency, and occupancy data ∙ Workflow & System Optimization – ability to build and improve operational processes Soft Skills ∙ Communication & Stakeholder Management – clear, professional communication with tenants, vendors, and leadership ∙ Organization & Time Management – ability to prioritize tasks and stay on top of deadlines ∙ Problem-Solving – resolving tenant issues and operational challenges quickly ∙ Independence & Pro-activeness – taking initiative and working with minimal supervision in a remote setup ∙ Collaboration – working closely with leadership and local teams to support business growth Abilities ∙ Ability to diagnose common maintenance issues in residential and commercial properties. ∙ Strong interpersonal skills for interacting with tenants regarding maintenance concerns. ∙ Ability to communicate maintenance schedules and expectations to tenants. ∙ Ability to handle urgent maintenance requests efficiently. ∙ Developing and implementing emergency response plans for maintenance issues such as leaks, power outages, etc. ∙ Regular communication with property managers to provide updates on maintenance activities. ∙ Collaborating with property managers to address tenant concerns and preferences. ∙ Familiarity with property management software and systems. ∙ Utility transfer like water from owner to tenant for move-in and tenant to owner for move-out. ∙ Tenant, Owner and vendor relations providing excellent customer service and∙ admin skills. ∙ Handled delinquency and Rent Collection ∙ MLS LISTINGS Work History Prosper VA “Property Management” JULY 2021 – JUNE 2025 (3 years and 11 months) ∙ Handles complaints and issues from tenants and vendors ∙ On-boarding Properties and Owners ∙ Maintenance creation and coordination ∙ Screening prospect ∙ Utility transfers ∙ Move in / Move out process ∙ Chat, Email and Phone support ∙ Manage and Control showings ∙ Price changes ∙ MLS Listing ∙ Lease renewals ∙ Delinquencies and Rent Collection SITEL GROUP “JUSTEAT FOOD DELIVERY” Customer Support Associate March 2020 – April 2021 (1 year) ∙ UPSELLING ∙ ORDER TAKING ∙ TRACKING ORDERS ∙ PAYMENTS AND REFUNDS ∙ EMAIL MANAGEMENT ∙ TICKETING “ASYNC” CHAT ∙ MENU CREATION ∙ INBOUND AND OUTBOUND CALLING PRIMEHUB SOLUTIONS “COPIERS” LEAD GENERATION SPECIALIST July 2017 - December 2019 (2 years 5 months) ∙ APPOINTMENT SETTING∙ DATA ENTRY ∙ COLD CALLING ∙ WARM AND COLD TRANSFER ∙ FIND POTENTIAL CLIENTS ∙ COLLECT DATA ∙ UPSELLING CONVERGYS “TIME WARNER CABLE” SALES ASSOCIATE I January 2016 – April 2017 (1 year and 3 months) ∙ BILLING AND PAYMENTS ∙ UPSELLING PAYPER VIEW ∙ TROUBLESHOOTING CONVERTIBLE BOX ∙ INBOUND CALLING ∙ WARM AND COLD TRANSFERS ∙ DATA ENTRY ∙ PROVIDING CUSTOMER SUPPORT ALORICA “GLOBE INNOVE LOCAL” CUSTOMER SERVICE REPRESENTATIVE MARCH 2009 - October 2010 (1 year 7 months) ∙ BILLING AND PAYMENTS ∙ UPSELLING ∙ TROUBLESHOOTING ∙ INBOUND CALLING ∙ TICKET CREATION ∙ ACCOUNT VERIFICATION