Analiza Magallanes

ANALIZA T. MAGALLANES APPLICANT https://analiza-magallanes-portfolio.netlify.app- |-1206 C Francisco, Kasilawan, Makati City, Philippines PROFILE Accomplished Customer Service Professional with over 2 years of experience managing high-volume international accounts across voice and non-voice platforms. Proven track record of balancing technical efficiency with an empathetic approach to resolve complex customer issues. Expert in ticket management, real-time problem solving, and delivering high-quality service via email, live chat, and phone. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. WORK EXPERIENCE TECHNICAL SUPPORT Teleperformance | Mckinley West September 2025 - January 2026 Assisting customers with mobile, internet, and TV services by troubleshooting technical problems, managing billing questions, and handling both inbound and outbound calls for account maintenance. ADVISOR I Concentrix | Ortigas August 2023 - June 2025 Prioritizing customer satisfaction by providing effective and empathetic support. Identify solutions to customer issues and identify appropriate solutions. SOFTWARE INSTALLER IT MARKETING INTERN Zhiyuan Enterprise Group Inc. | Taguig April - July 2023 Installing latest softwares on iMacs and updating its MacOs and etc. EDUCATION SKILLS STI | Global Flexibility July 2019 - August 2023 Problem solving B.A. in Information Technology Attention to detail SOFTWARE MS Office Zendesk Slack Playvox Avaya Adaptability Fast-learner