Analiza Magallanes

With over two years of experience supporting international accounts in the BPO industry, I have developed a highly adaptable skill set that spans both voice and non-voice platforms. I spent nearly two years specializing in live chat and email, where I focused on ticket management and precise written communication. Most recently, I transitioned into voice account, which sharpened my ability to resolve complex technical issues in real-time. I pride myself on being a flexible communicator who can adapt to any channel to deliver high-quality customer service.