Anago Chukwuka Louis

CHUKWUKA ANAGO OPERATIONS EXECUTIVE - - Education Master of Business Administration in Oil, Gas and Energy (MBA) Unicaf University, Zambia Campus 2024 B.Sc. in Biochemistry University of Port Harcourt 2015 http://linkedin.com/in/chukwuka-anago- Lagos, Nigeria About me Results-driven Operations Executive with almost a decade of experience spanning fintech, telecommunications, and banking sectors. Demonstrated success in scaling operations, optimizing processes, and driving customer-centric initiatives that resulted in measurable business growth. Proven track record of implementing data-driven strategies, managing cross-functional teams, and delivering operational excellence while maintaining regulatory compliance. Specialized in operational transformation, risk management, and strategic business development. Experience Certifications Head of Operations 2022 - Present BUYASAP AFRICA Project Management Professional (PMP) - In View Product Management (Independent Innovation) -2023 Spearheaded operational transformation initiatives resulting in significant improvement in process efficiency and reduction in operational costs Led cross-functional teams across multiple departments, implementing standardized procedures that streamlined processing times Developed and executed comprehensive risk management frameworks, achieving 100% compliance with regulatory requirements while maintaining operational agility Established data-driven KPI monitoring systems to enhance team performance and customer satisfaction metrics Managed operational budgets while implementing cost optimization strategies that delivered substantial annual savings SKILLS Customer Relations 2020 - 2022 MTN NIGERIA, LAGOS Core Competencies Operational Strategy & Excellence Risk Management & Compliance Cross-functional Team Leadership Business Process Optimization Customer Relationship Management Strategic Planning & Execution Data Analytics & Reporting Budget Management & Cost Control Technical Skills CRM Software Project Management Tools Business Intelligence Platforms Microsoft Office Suite Language French Spanish English Achieved significant reduction in customer churn through implementation of proactive retention strategies and personalized engagement programs Developed and implemented CRM frameworks that improved customer response time and increased customer satisfaction scores Generated revenue growth through strategic cross-selling and upselling initiatives targeting high-value accounts Led customer service process optimization project resulting in improved first-call resolution rates Streamlined customer service processes while maintaining accurate records and managing customer interactions effectively Business Relationship Manager 2018 - 2020 FIDELITY BANK PLC | LAGOS Exceeded quarterly targets through strategic client acquisition and portfolio management Developed and executed targeted sales strategies resulting in substantial growth in portfolio value Lagos,within Nigeria 18 http://linkedin.com/in/chukwuka-anago- months Improved client response times by 30% through process optimization and implementation of streamlined workflows Built and maintained a portfolio of high-value clients while representing the bank's brand and values Conducted comprehensive market analysis to identify opportunities and client trends