Anago Chukwuka Louis

I am a results-driven Operations Executive with nearly a decade of experience spanning fintech, telecommunications, and banking. My career has been defined by my ability to scale operations, optimize processes, and implement customer-centric strategies that drive business growth. With a deep understanding of risk management, compliance, and strategic business development, I have successfully led cross-functional teams and delivered operational excellence in fast-paced, highly regulated industries.

Currently serving as Head of Operations at BUYASAP AFRICA, I have spearheaded operational transformation initiatives that have led to significant efficiency improvements and cost reductions. My leadership has been instrumental in standardizing processes, developing risk management frameworks, and implementing data-driven KPI monitoring systems that enhance both team performance and customer satisfaction. Managing operational budgets and executing cost-optimization strategies has also resulted in substantial annual savings.

Prior to my current role, I served as a Customer Relations Executive at MTN Nigeria, where I played a key role in reducing customer churn through personalized engagement programs and proactive retention strategies. I also led a service process optimization project that improved first-call resolution rates and overall customer experience. My ability to leverage CRM frameworks and customer data analytics contributed to improved client response times and increased satisfaction scores.

As a Business Relationship Manager at Fidelity Bank Plc, I developed and executed targeted sales strategies that led to substantial portfolio growth within 18 months. I also conducted market analysis to identify new business opportunities and streamlined workflows to enhance client acquisition and retention.

Academically, I hold an MBA in Oil, Gas, and Energy from UNICAF University, Zambia, and a B.Sc. in Biochemistry from the University of Port Harcourt. I am also pursuing a Project Management Professional (PMP) certification, further strengthening my expertise in operational strategy and execution.

My technical proficiency includes CRM software, project management tools, business intelligence platforms, and Microsoft Office Suite. Fluent in English. I bring a global perspective to problem-solving and collaboration.

Driven by a passion for efficiency, innovation, and excellence, I thrive in environments that challenge me to optimize processes, reduce risks, and lead teams toward sustainable growth. My mission is to continuously refine operational strategies that not only drive business success but also enhance customer experiences and industry standards.