Ana Rose Tampon

ANA ROSE F. TAMPON Blk 10 Lot 17 Christ the King Subdivision Talon Cuatro, Las Piñas City Mobile No- Email Address:- QUALIFICATIONS • Knowledgeable in MS Office and Google Chrome, CMS Avaya, Purecloud, Slack, Podio, Verint, Good data, Aspect. WORK EXPERIENCES Healthcare Advocate, Optum Global Solutions National Medtrans, April 2019 - present • Handles Customer service specifically car reservations and scheduling trips for members of United Healthcare. • Handles booking inquiries and assist passengers about their itinerary. • Ensure customer service satisfaction and make sure members will get to their doctor’s appointment. Customer Service Representative, Sitel Philippines Frontier Airlines, August 2018 – March 2019 • Handles Customer service specifically General Reservations department. • Handles booking inquiries and assist passengers about their itinerary. • Ensure customer service satisfaction. Real Time Analyst, Interglobe Technologies Workforce Management Department July 2017 – July 2018 • Handles Kiwi.com account. • Monitor real time ACD status of agents, schedule and break adherence, and agents exceeding thresholds. • Ensure service levels are within acceptable range • Approves and recommends discretionary activities to increase occupancy like Coaching, Meeting, etc. and to take advantage of the high availability. • Delivers regular and ad-hoc reports to the internal and external clients and other stakeholders • Report and monitor outages and system issues concerning the operations Travel Consultant, Interglobe Technologies KIWI.COM April 2017 – July 2017 • Handles chat and email support • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Billing and Sales Representative, IBEX Global Sloutions AT&T Uverse/DirecTV June 2016 – April 2017 • Handles multiple travel accounts • Receiving and sorting incoming payments with attention to credibility. • Managing the status of accounts and balances and identifying inconsistencies. • Issuing bills, receipts and invoices. • Present, promote and sell products/services using solid arguments to existing and prospective customers. • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. • Establish, develop and maintain positive business and customer relationships. EDUCATIONAL ATTAINMENT TERTIARY De La Salle University - Dasmariñas 2007 - 2012 SECONDARY Saint Francis of Assis College 2003 - 2007 PRIMARY Saint Francis of Assisi College System 1997 - 2003 PERSONAL DATA Date of Birth: January 14, 1991 Place of Birth: Upper Bicutan, Taguig Civil Status: Single CHARACTER REFERENCE ***Available upon request Sex: Female Age: 28 Religion: Roman Catholic