ABOUT MYSELF
Hi, my name is Ana, I am 26 years old and I was born in Portugal.
Ana Margarida Morai
s Nogueira
As a professional, I am a resilient worker, with a considerable focus on
productivity and efficiency. I get excited about diversity in tasks/roles and
learning continuously in different environments. Besides that, I know I have an
entrepreneurial vein to develop.
Date of birth: 23/08/1998
As an individual, I am independent, empathic, friendly, and a person who tends
to exceed myself when feeling part of a community. Even though a little
introverted, and enjoy my own company occasionally, I also take great pleasure
in socializing and meeting new people, making my emotional intelligence one of
my greater skills.
Nationality: Portuguese
WORK EXPERIENCE
10/02/2021 – CURRENT Portugal
CONTACT
- Vila Nova de Gaia,
Portugal (Home)
-
(-
https://www.upwork.com/
freelancers/
~01ddc280e24a691abc
https://www.linkedin.com/in/
ana-nogueira-8a39a6134/?
locale=en_US
- (Whatsapp)
Virtual Administrative Assistant Upwork
As a Virtual Administrative Assistant I have been conducting several services
for different entities and people, which have made me develop the following
skills:
• Development of research, data entry, and lead generation skills;
• Customer support by call (outbound and inbound) and by email;
• Development of administrative services such as management and
writing of emails, online orders, and online ticketing systems;
• Professional use of Microsoft Office and Google Drive;
• Knowledge and independent use of several applications, platforms, and
software;
• Translation of documents (English to Portuguese and vice-versa);
• Assistant in learning the Portuguese language (A1 and A2 levels);
• Development of speaking, writing, and understanding of the English
language in professional contexts;
• Development of self-management and entrepreneurial skills;
• Virtual work for foreign companies and start-ups.
Business or Sector Administrative and support service activities
Link https://www.upwork.com/freelancers/~01ddc280e24a691abc
01/06/2020 – 30/11/2020 Vila Nova de Gaia, Portugal
Station Service Employee Galp Geste
Main skills developed:
• Cash register services (register of orders and payments);
• Personalise customer service;
• Cleaning services and pastry and cafeteria confections;
• Teamwork;
• Development of interpersonal skills.
01/07/2018 – 15/09/2019 Porto, Portugal
Ice Cream Shop Employee Caravela Alimentação, S.A (HaagenDazs)
Main skills developed:
• Ice cream, pastry, and cafeteria confections;
• Cash register services (register of orders and payments);
• Personalise customer service;
• Cleaning services;
• Teamwork;
• Development of interpersonal skills.
EDUCATION AND TRAINING
12/09/2016 – 02/07/2019 Porto, Portugal
Bachelor's Degree in Educational Sciences Faculdade de Psicologia e de Ciências da
Educação da Universidade do Porto
Main areas of study:
1. Project Management and Community Intervention;
2. Social and Educational Policies, Social Justice and Educational Administration;
3. Sociology, Psychology and History of Education;
4. Social Mediation and Human Communication;
5. Qualitative and Quantitative Research Methodologies.
Website https://sigarra.up.pt/fpceup/pt/web_page.inicial
of 0 to 20)
Level in EQF EQF level 6
Field of study Educational Sciences
National classification Very Good (A)
Number of credits 180
02/12/2020 – 02/09/2022 Vila Nova de Gaia, Portugal
Professional English Course Wall Street English Gaia
Field of study English
Final grade Level CERF - C1
LANGUAGE SKILLS
MOTHER TONGUE(S): Portuguese
Other language(s):
English
Listening C1
Spoken production C1
Reading C1
Spoken interaction C1
Writing C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
DIGITAL SKILLS
MICROSOFT OFFICE
Word, PowerPoint, Excel, PDF
GOOGLE SUITE
Google Drive, Calendário, Meet, Pesquisa, Gmail
CALLING SOFWARE
JustCall, Cloudtalk
CRM TOOLS
Hubspot, Daktela
ONLINE COMMUNICATION TOOLS
Zoom, Teams, Skype, Slack
MANAGEMENT TOOLS
Asana, Trello
DRIVING LICENCE
Driving Licence: B1
03/11/2021 – 03/11/2032
Driving Licence: B
HOBBIES AND INTERESTS
During free time, I like...
1. Reading;
2. Practising physical exercise;
3. Watching movies and series;
4. Socializing with family and friends;
Final grade 17 (in a scale
5. Volunteering;
6. Increasing my knowledge about sustainability and the environment;
7. Cooking;
8. Go to the theatre, watch stand-up comedy and classical music shows
VOLUNTEERING
10/07/2022 – 06/08/2022 Portugal
Worldwide Opportunities on Organic Farms (WWOOF)
National volunteer in a sustainable farm in Seia, Serra da Estrela.
The volunteering work consisted of the activities:
• Wildfire prevention (field cleaning);
• Helping in the vegetable garden (weeding and mulching)
• Help prepare a community festival that the farm is involved in, called Unifantinha;
• And cooking.
Developed skills:
• Knowledge of some sustainable practices;
• Teamwork;
• Work in a field/rural area;
• Co-management in the organization of a small-scale festival;
• Development of interpersonal skills.
Links https://wwoof.pt/en/
https://www.facebook.com/Unifant.festival/
01/10/2019 – 22/03/2020 Índia
International Volunteering in Social/Educational Development
A 10-month volunteering program, interrupted after 5 months and a half (due to the pandemic):
1st stage (3 months):
• One World Institute Norway - Training and team building period in Norway.
Main developed skills:
• Teamwork;
• Development of historical and cultural knowledge of India;
• Creation and development of small projects as a group, from both self and collective initiation;
• Maintainance and cleaning of common/personal areas;
• Development of social, interpersonal, and empathic relationships (soft skills);
• Development of knowledge regarding the international organization Humana People To People, from its
history to its projects;
• Awareness and consciencialization of sustainability and climate change subjects;
• Development of the speaking, writing, and understanding of the English language
2nd stage (2 months and a half):
• Humana People To People India (non-governmental organization without lucrative means) - assist in the
educative project KADAM+ in the city of Meerut, India;
• Main objective of the project: fighting poverty of disadvantaged social groups through the reintegration in
the educational system of drop out of school children.
Main developed skills:
• Knowledge, integration, and involvement in a different culture;
• Development of social, interpersonal, and empathic relationships (soft skills);
• Teamwork;
• Development of small-scale projects in groups and individually;
• Development of critical sense and problem-solving skills;
• Comprehension and reflection upon cultural differences;
• Adapted action/performance concerning a cultural context.
Links https://www.humana-india.org/
https://www.oneworldinstitute.eu/pt/
