Ana L. Najera
Ana L. Najera 2020
IT Project Manager | International Experience |MBA Graduate | U.S. Citizen | French Work Visa
- |-| https://www.linkedin.com/in/AnaNajera0077
I bring over 10 years of IT Project Management Experience with top Global Fortune 500 companies. Working in international
environments - simultaneously leading and delivering various complex projects within timeline and budget.
Fluent in English & Spanish, French conversational
Skilled in V-Cycle (SDLC) & AGILE (Scrum Master)
Great Negotiation, Leadership and Soft Skills.
Experienced leading global teams on-site and remotely
Trained Coach and Mentor for individuals and teams
Excellent Communication, Problem Solving & Analytical Skills
CAREER EXPERIENCE:
FREELANCE | Paris – France | Oct. 2019 – Present
ADNEOM | Paris – France | Oct. 2017 – March 2019 Consulting Services
Société General Bank - IT Credit Risk – Senior IT Project Manager
Managed the Brexit Migration for the Economic European Area clients for Credit Risk Stream from London to Paris. I was one of
15 project managers required to lead the Brexit Project, which had a 35M+ EUR budget, involving 100+ applications.
Achievements:
Remained within required budget - The Credit Risk budget for which I was responsible, included 1M+ EUR impacting 15+
applications with dependencies
Developed positive and collaborative partnerships with teams in India, Chicago, London and Paris
Successfully delivered the first client migration wave in Nov. 2018
Provided a consistent implementation planning for upcoming migrations
METLIFE | Tampa, Florida – USA | Nov. 2011 - April 2016
Sr. Technology Application Development Project Manager – IT Investments– Derivatives - METLIFE
Acted as the team project manager & resolution expert for the Derivatives Accounting Reporting (DAR) application. Managed the
Application Development team of IT Engineers, directed the turnover of both strategic and tactical initiatives into production, and
Worked closely with business, and various cross-functional teams to Analyze business needs and implement recommendations.
Achievements:
Produced a reliable, highly collaborative and extremely effective team, in a fast paced and demanding environment.
Successfully delivered several complex initiatives such as the DAR to CSC host system migration, DAR to Murex and Calypso
integration, new system feed implementations to the UK and Japan, (BI) Business Intelligence Tools, Regulatory projects
Solvency II, etc.
Implemented best practices to improve the project prioritization and change management process - including onboarding
AGILE methodology for DAR Projects
Delivered, managed and prioritized simultaneous large, medium and small projects to successful execution into production
within timelines, budget and as per the agreed to specifications (SDLC & AGILE) - South Korea, U.K., India, and the U.S.
CITIBANK International | Tampa, Florida – USA | May, 2002 – Nov. 2011
Promoted through five positions within 8 years in a 10-year tenure.
CITIBANK | Sr. IT Project Manager (AVP) – Global Trade – Ops & Technology | Oct. 2010 – Nov. 2011
Project manager for the LATAM Region (20 Latin American Countries), working closely with LATAM business and local LATAM IT,
North America & Asia teams, as well as third party vendors, product and operation’s teams.
Achievements:
Improved project's prioritization process, leading to the implementation of 14 projects in 2011 versus 6 projects in 2010.
Successfully Implemented roll out of TRIMS application as a Web version for all 20 LATAM countries, working closely with
local LATAM IT, IT third party vendors, and IT North America.
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Ana L. Najera 2020
Successfully delivered and managed several short-term and long-term operations and technology projects for LATAM, with
initiatives such as the development of new system functionality within TRIMS application, to support new product
expansion strategies. Including Brazil’s SWIFT messaging initiative to directly route messages into TRIMS
Delivered top priority Global Trade project for the migration of operations from Mexico to Tampa and Penang - $1M revenue
Co-managed and lead the production support team from India, improving the escalation support and prioritization of issue
resolution processes – leading to a 20% ticket escalation reduction
CITIBANK | Sr. IT Business Analyst/Project Manager – Ops. & Technology | Aug. 2006 – Oct. 2010
Project Manager/Business Analyst for International Personal Banking (IPB LATAM) and Global Executing Banking (GEB) Worked closely with global business managers and teams to interpret business needs and implement/Manage related projects.
Achievements:
Delivered high priority projects - development of new MasterCard Debit Card for the International segment – including all
touch points: online, ATM, statement, front end/back end systems, marketing, legal, etc. – leading to $1 billion in revenues
Managed and delivered the creation of new private banking packages, new MMA Accounts, and several other banking
products. The projected revenues for these projects were in the billions of dollars for the business.
Successfully Managed and delivered several small, medium, and large projects such as Dodd Frank, Data warehouse, and
data integration with other service applications/vendors, compliance/regulatory and product development
CITIBANK | Assistant Manager & Retention Officer for IPB and GEB | Feb. 2004 – Aug. 2006
Teamed up with Senior Management to create new Retention Unit to address critical customer issues leading to attrition.
Primary contributor to the unit’s development, including processes, MIS reports, sales & retention strategies for (IPB) and (GEB)
Achievements:
Achieved top customer satisfaction and retention sales in the team for 3 years in a row.
In collaboration with senior management, led project initiative to implement a new "Sky Banking Unit", encompassing
wealth management, sales strategies, documentation of procedures, process flows, MIS, compliance and marketing.
Lead initiative to venture in retention strategies for the affluent Global Executive Banking (GEB) clientele, which culminated
in millions of USD retained
Developed and implemented strategies to successfully incorporate the Asian market into the retention model, resulting in
increased sales revenues for retention and saving millions for the San Francisco Asian branch.
“Received Citibank Real Time Award for the level of customer service provided, achieved revenues and contribution
to the unit’s creation and development. “
CITIBANK | Investigations Specialist - Return Mail | Nov. 2002 – Feb. 2004
Researched and analyzed return mail issues for quality improvement and recommendations. Developed and updated procedures,
improving the quality and security guidelines for the unit. “Citibank Real Time Awards for going above and beyond with the
affluent customer segment and the unit’s quality improvement.”
EDUCATION:
Certificate of Political and Social Sciences (CPSS) - France
Institut d'études politiques (Sciences PO) de Grenoble | Sept. 2016 - May 2017
Master of Business Administration – Field of Specialty: IT Project Management – U.S.A.
University of Phoenix | March 2004 - May, 2006
Bachelor of Arts - International Studies – Political Science – Field of Specialty: Latin America - U.S.A.
University of Alabama at Birmingham | Jan. 1997 – Dec. 2000
Cum Laude Honors
Completed Trainings for:
Business Negotiating Skills, People Skills, Project Management, Managing Conflict and Handling Disagreements, Learning How
to Make Peace with Anyone, Global Leadership & Management, Getting Results, Agile Scrum Master.
Completed Coaching training for - The Art and Science of Coaching People– Erickson Coaching International Academy
London, UK - 2019
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