Ana Marie Pugal

WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE FitnessHealth LTD ( Aug. 2022- Dec. 2024) ANA MARIE PUGAL CustomerServiceRepresentative PROFILE I’m Ana, a dedicated Customer Service Representative. I specialize in eCommerce support, order processing, dispatching, and handling customer inquiries across various industries, including retail, travel, telecom, dispatching, and healthcare. SKILLS Amazon Seller Central Urban Seller HubSpot Amadeus Shopify Zen Store CONTACT - - Padre Garcia, Batangas Exceed target sales Resolved complex customer issues Achieved high Customer Satisfaction Ratings CUSTOMER SERVICE REPRESENTATIVE Bay Area Carpet Cleaning (Sept. 2022- Oct. 2024) Achieved High on-time dispatch rates Successfully handled high-pressure situations Generate More Sales Rate CUSTOMER SERVICE REPRESENTATIVE Ark Project LLC (Jan. 2022- Aug 2022) Generate High Sales Rate Reduced Cancellation Rates Provide top-tier Customer Satisfaction CUSTOMER SERVICE REPRESENTATIVE Teletech| UHC (Nov. 2020- Jan. 2022) Assisting with claims inquiries and providing claim status updates Providing guidance on insurance coverage options. Assisting on their INN providers CUSTOMER SERVICE REPRESENTATIVE Results | SiriusXM Account (Oct 2018-Aug 2019) Achieved high customer satisfaction ratings Reduced Canceling subscription Excel in the role of a Retention Specialist for Sirius XM CUSTOMER SERVICE REPRESENTATIVE Alorica/Macys Account (Aug. 2017- Aug. 2018) Achieved high customer satisfaction ratings Resolved a complex customer issues Received positive customer feedback