Ana Marie Pugal

Hello, my name is Ana, and I’m from the Philippines. I have several years of experience working in customer service and administrative support across different industries.

I started my career as a Customer Service Representative, where I handled both inbound and outbound calls for accounts such as T-Mobile in the telecom industry and Expedia in travel services. I also worked on a healthcare account with United Healthcare, which gave me valuable experience in assisting patients, handling sensitive information, and resolving inquiries with professionalism.

In addition to call-based support, I have extensive experience in non-voice roles. I managed customer emails and order inquiries across multiple e-commerce platforms, including Amazon, eBay, Shopify, and Etsy. This involved handling returns, tracking shipments, and ensuring smooth communication with customers.

I also worked as a dispatcher for a cleaning company, where I coordinated schedules, communicated with technicians, and used tools like Housecall Pro and Google Voice to keep everything organized.

On top of that, I’m familiar with administrative tasks such as data entry, email handling, calendar management, and I’ve also used Canva for content creation and simple video editing.

I would describe myself as reliable, adaptable, and customer-focused. With my combined background in customer service, healthcare, e-commerce, and dispatching, I’m confident that I can provide excellent support and contribute positively to any team.