Ana Marie G. Herrera

Am good at client meetings. I pay attention to detail. Am fond of meeting new people and comfortable in social settings. Have the ability to think of possible solutions to critical situations.

Has experience in Systems, Analysis & Design, especially System Investigation, Data Gathering & System Documentation.

Involved with activities in project/event management/implementation/coordination.

Handled telemarketing activities, as needed (per project/contract).

Assigned to take inbound First-Tier Support (FTS) phone calls for a US-based account/client.

Provided FTS/basic troubleshooting of internet and email connectivity for DSL subscribers/customers.vGraduated with a Bachelor of Science degree, Major in Computer Science from AMA Computer College (then).

Received Certificates for Event Coordination & Event Marketing from De La Salle – College of Saint Benilde (CSB)

Received Certificate of Completion for the Acceleration Program from e-Learning EDGE (CDM & IIDM)

Recipient of the Most Outstanding Employee of the Year Award - July 1, 1996

Knows how to drive, mind map, data model, speed-read, multi-task, excellent communicator / listener / evaluator / mentor / motivator.