ANA LYNN RAMIREZ RAMOS
______________________________________________________________________________
87 SAUYO STREET BRGY SAUYO NOVALICHES, QUEZON CITY
PHILIPPINES
MOBILE NO. -
EMAIL ADDRESS:-Skype id: ana.lynn.ramos1
SUMMARY
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. Proven ability to establish rapport to clients with a great problem
solving skills. Reliable and driven, with strong time management and prioritization abilities.
HIGHLIGHTS
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Web Technical Representative
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Billing concerns
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Upgrading plans for customers
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Account changes
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Handled billing adjustment
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Service - oriented
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Conflict resolution experts
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Courteous demeanor
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Sharp problem solver
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Managing emails
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Energetic and positive work attitudes
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A graduate of 4 years course Bachelor of Arts Mass Communication at San Sebastian
College - Recoletos Manila
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE 2004 -2005 CONCENTRIX LIBIS Q.C (Account: Linksys)
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Answer customer telephone calls regarding about the replacement of their router.
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Make requested policy and account changes
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Respond to questions and concerns about the service, and escalate calls appropriately.
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Respond to the inquiries regarding about the shipment of their units
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Consistently improve customer satisfactions through expert resolutions of conflict, issues
and concerns.
2
CUSTOMER SERVICE REPRESENTATIVE - VXI MAKATI BUENDIA (Account: Western
Union)
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Promptly responded to the general inquiries from the customer via telephone and email
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Resolved service issues and shared benefits of additional services.
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Respond to questions and concerns about the service, and escalate calls appropriately
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Processing western union discount, and assisting customer about western union netspend
prepaid mastercard.
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Processing telephone money transfer to the customer for additional service.
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Handling western union applications on customer mobile phone.
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Developed highly empathetic client relationship and earned reputation for delivering
exceptional customer service.
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Cross trained and provided backup for other customer service representative when needed
