Amy Kuchinski-
Leander, TX
Summary
Skillful HR Trainer/ Data Specialist with a strong technical aptitude and excellent interpersonal skills. Well-versed in
training and development. Skilled at multitasking, reporting analytics, and developing efficient processes. Adaptable and
willing to go the extra mile to learn new tasks.
Experience
Axiom Learning @ ConvaTec
Training Operations Specialist
03/2023 - Present
Contracted Position with ConvaTec
Oversees the administrative function of the learning management systems, including ongoing updates,
assignments, audits, and learning metrics reporting.
Partners with program managers and stakeholders to propose solutions that best support functionality within the
LMS.
Generates standard and custom reporting for the learning teams.
Works with training content owners to publish new courses, which includes all configurations such as settings,
assignments, automation rules, reporting, and communication
Supports the infrastructure of the LMS including installations, system updates, upgrades, and integrated
software
Identifies, troubleshoots, and resolves bugs with technical teams to ensure the appropriate performance of the
system
Provides recommendations on future improvements to content management, workflow processes,
enhancements, and user adoption
Assist with LMS migration (Cornerstone to Workday Learning) including data migration, system configuration,
automation processes, and system functionality.
DISYS @ Meta
Learning and Development Consultant - Austin, Texas
06/2021 - 03/2023
Contracted Position with Meta
Develop and complete the quality assurance process for deployed courses and existing audit and company
mandatory courses.
Drive the execution of all learning-related audit control testing and support any operational audit initiatives.
Complete weekly monitoring for enrollment and past status reporting.
Create and manage quality assurance programs and support course delivery improvement-related projects and
tasks as required.
Support target audience validation during the Prepare and Deploy phases of course creation.
Audit Data and QA process/procedures lifecycles to ensure processes align with the current business and
operations needs.
Quality assurance on dashboards for functionality and data integrity
Made recommendations on courses to drive operational efficiencies
Assisted in LMS administration tasks including defining audiences, managing deliverables, and troubleshooting
use cases.
Stay current with relevant CSOD internal and external user groups to share and execute system best practices.
Utilized systems and tools (Workday, Smartsheet, Quip, Salesforce, Google G Suite, Tableau, etc.) to create
efficiencies in work.
Operated independently in fast-moving, stressful situations while managing mission-critical tasks.
Handled multiple projects simultaneously, prioritizing workloads to meet competing deadlines.
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PCPMG Consulting
HR Training & Development/ Data Specialist - Plano, TX
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08/2015 - 06/2021
Trained and developed employees on software systems and platforms
Identified opportunities to improve the overall learning experience for all users and make recommendations to
improve processes.
Lead LMS Administrator responsible for configuring business rules, security roles, and notifications.
Administered catalog maintenance, business process knowledge, software integration, and enhancements.
Developed and maintained training materials for employees.
Created, oversaw, and updated policies, information, standards, and guidelines regularly.
Compiled and documented statistical information for Human Resources and Payroll reports.
Provided analytics support to HR and Payroll through data reconciliation, compensation and wage analysis, and
customized reports.
Contributed to many successful ideas to improve operational tasks and reporting analytics.
Researched and implemented new analytics methods to provide better metrics of employee performance and
increase retention
McAfee
Learning Support Specialist - Plano, TX
11/2018 - 05/2019
Provided quick and timely support to customers on questions and issues involving the LMS system.
Structured inspection and testing criteria and procedures for new LMS courses.
Assisted with the creation of user guides, job aids, and supplemental training materials for online programs,
instructor-led, blended learning, and classroom training.
Delivered total quality control with effective collaboration between team members and outside vendors.
Built and provided reporting metrics as needed for LMS usage and course completion.
Proactively submitted ideas for enhancement and took on additional tasks for improvement to the LMS.
Intuit
Service and Support Specialist - Plano, TX
11/2013 - 05/2015
Maintained detailed records of daily support activities and resolutions.
Improved user performance by training them in hardware and software use.
Helped users via telephone and chat to diagnose and triage problems.
Assisted accounting professionals in properly setting up complex accounting and payroll processes to secure
software functionality and achieve their desired results.
Applied problem-solving abilities to submit ideas or changes to help articles, link help articles specific to software
issues, and author help articles for undocumented problems.
Researched, resolved, and followed up on customer issues, earning a 5-star customer review rating.
Skills
Training & Development, Communications, Process Management, Data Analytics, LMS Administration, QA Testing
Education
Bachelor's of Communication Studies
University of North Texas Plano, TX
12/2009
