Amy Cuya

AMY SEÑAR CUYA CUSTOMER SERVICE / TECHNICAL SUPPORT /VA CONTACT --6 Isabela St.Ramon Magsaysay Quezon City 1105 PROFILE Experienced Customer Service and Technical Support Representative with over 7 years in Telco, Web Hosting, and Technical Assistance. Proven expertise in Advanced ticketing system, CRM tools, and remote troubleshooting. Adept at delivering excellent service and solutions in fast-paced environments. WORK EXPERIENCE Customer Service Associate / Billing / Web Hosting Account – GoDaddy Australia Feb 2022 – Dec 2023 -Sutherland Global Services EDUCATION- COMPUTER RESEARCH DEVELOPMENT INSTITUTE Bachelor of Science in Computer Science (2yrs) EXPERTISE Email & Web Hosting Support HR & Admin Task Customer Relationship Management (CRM) Tools Ability to work under pressure Problem Solving Canva Design Editing Adobe Photoshop Verbal and Written Communication LANGUAGES English (Fluent) Filipino (Fluent) Arabic (Basic) Handled inbound customer support for website, email, and hostingrelated issues. Assisted clients in choosing platforms: E-commerce, Website Builder, cPanel, Managed WordPress. Provided billing support and sales assistance. Technical Support Representative / Telco Account – Verizon Business USA Jan 2021 – Jan 2022 - Afni Philippines Assisted business customers with device upgrades, trade-ins, and technical concerns. Provided application support, product guidance, and sales assistance. Technical Support Representative / Telco Account – AT&T; U-Verse -USA Nov 2016 – Nov 2020 - VXI Global Solutions LLC Supported customers with TV, internet, and phone troubleshooting. Created technician tickets for unresolved issues and redirected cases outside scope. Branch Manager / Photographer / Editor – Manama Kingdom of Bahrain May 2008 – Nov 2015 -Sahari Studio Oversee daily branch operations, schedule staff ensuring smooth workflow and timely project delivery. Coordinate with the head office on business strategies, promotions, and financial reporting. Manage client appointments, bookings, and overall customer service experience. Handle inventory of photography/videography equipment and ensure proper maintenance. REFERENCES Available upon request.