- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Egypt, Cairo, Egypt
- Experience:
- 7 years
Amr Ahmed Abd El Aal El Shazly
Senior Travel Advisor
Phone: - | Email:-Address: 47 Mahran Street, El Oroba, Maryoteya, Haram
Professional Summary
A results-driven Senior Travel Advisor with over 7 years of experience in customer service and call
centers, specializing in travel consultation, team leadership, and customer support. Skilled in
problem-solving, team management, and delivering exceptional customer experiences. Proficient in
Microsoft Office, GDS systems (Amadeus), and customer relationship management (CRM) tools.
Seeking to leverage expertise in a dynamic and customer-centric environment.
Work Experience
Senior Travel Advisor
Flairstech / Flight Hub & JustFly | July 2024 - Present
SME (Subject Matter Expert) / Acting Team Leader
Concentrix | Jan 2021 - May 2024
Customer Support Representative
AT&T - Concentrix | July 2020 - Jan 2021
Customer Support Representative
UX Centers | May 2020 - Jun 2020
Multi-Store Manager
Fifth Street | Mar 2020 - May 2020
Assistant Store Manager
Caribou Coffee | Aug 2019 - Feb 2020
Assistant Store Manager
Espresso Lab | Aug 2018 - Feb 2019
Operations Manager
Dunkin' Donuts, KSA | Oct 2017 - Apr 2018
Area Supervisor
Dunkin' Donuts, KSA | Feb 2016 - Oct 2017
Assistant Store Manager
Dunkin' Donuts, Egypt | Oct 2015 - Jan 2016
Assistant Store Manager
Starbucks Coffee, Egypt | Oct 2010 - Sep 2015
Shift Supervisor
Burger King, Egypt | Jun 2009 - Jun 2010
Education
Bachelor's Degree in Hotel & Tourism Management
High Institute of 6th October, Egypt | 2005 - 2009
Key Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- GDS Systems (Amadeus)
- CRM & Customer Service Software
- POS Systems (Micros, Fidelio FMC)
- Advanced Communication & Customer Service
- Leadership & Team Management
- Problem-Solving & Conflict Resolution
- Ability to Work Under Pressure
- High Adaptability & Flexibility
Certifications & Training
- Certified Assistant Store Manager - Management Development Training
- Retail Manager Training
- Certified Shift Supervisor (Lead Barista)
- Certified Coffee Master & Barista
- Legendary Customer Service Workshop
Languages
- Arabic: Native
- English: C1 Advanced
