AMOS AGBETILE
PROFESSIONAL SUMMARY
Results-driven Cloud & Technical Support Engineer with proven expertise in Microsoft 365, Azure, and hybrid infrastructure.
Experienced in troubleshooting complex cloud issues, managing enterprise migrations, and optimizing system performance. Adept at
mentoring teams, automating processes, and enhancing service delivery. Recognized for improving efficiency, resolving escalations,
and maintaining strong customer satisfaction across fast-paced technical environments.
EDUCATION
Bachelor of Science in Electrical and Electronics Engineering
University of Lagos, Lagos, Nigeria - Second Class Upper (Hons) - 2020
WORK EXPERIENCE
QORE TECHNOLOGIES LIMITED – INFRASTRUCTURE SUPPORT ENGINEER
AUGUST 2024 – DATE
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Spearheaded administration of Microsoft Intune, configuring MDM policies with Entra ID and deploying security/compliance
policies, achieving a 60% reduction in endpoint-related incidents.
Led the migration of 100+ users to a new Microsoft 365 tenant, ensuring seamless mailbox, OneDrive, and SharePoint
transition with zero data loss or downtime.
Managed Azure-based servers (Linux & Windows), performing patching, optimization, and incident response to maintain
99.9% system uptime.
Enhanced monitoring visibility through Grafana and Azure App Insights, improving alert response time by 35%.
Authored Standard Operating Procedures (SOPs) for Intune administration, device onboarding, and Azure troubleshooting,
streamlining internal support processes.
MAINONE (Equinix) – CLOUD SUPPORT OFFICER, ASSISTANT TEAM LEAD
JULY 2022 – AUGUST 2024
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Deployed and maintained Azure and Hyper-V environments, improving resource efficiency and supporting high-availability
workloads.
Designed and implemented monitoring and backup strategies using Azure Monitor, SolarWinds, and Commvault, cutting
incident response times by 40%.
Collaborated with OEMs to deliver proof-of-concept cloud solutions, validating designs and accelerating deployment
timelines.
Mentored junior engineers, conducted onboarding sessions, and created documentation that reduced onboarding time by
25%.
Led the resolution of escalated customer issues, achieving a 95% SLA compliance rate across hybrid environments.
CRYPTWARE SYSTEMS – IT SUPPORT AND SOLUTIONS ANALYST
APRIL 2022 – JULY 2022
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Deployed Elastic Stack (ELK) monitoring across infrastructure, improving system visibility and reducing downtime incidents
by 30%.
Partnered with vendors for proof-of-concept trials, ensuring solution alignment with enterprise needs and seamless rollout.
Delivered L2 troubleshooting and optimized system configurations to improve service stability and performance.
TEK EXPERTS NIGERIA – M365 SUPPORT ENGINEER, POINT OF CONTACT
JUNE 2021 – APRIL 2022
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Resolved complex Microsoft 365 and Azure Active Directory issues, improving ticket resolution speed by 20%.
Automated user onboarding and license management with PowerShell, eliminating repetitive tasks and reducing manual
effort.
Supported Exchange Online migrations from on-prem and third-party systems for enterprise clients.
Served as Point of Contact (POC) for a 10-member pod (team), mentoring new engineers and maintaining SLA adherence.
PROJECT HIGHLIGHTS
Enterprise MDM Implementation (Qore Technologies)
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Led deployment of Microsoft Intune across the organization, configuring compliance policies, app deployment, and device
security baselines.
Integrated Intune with Entra ID for seamless device enrollment and policy enforcement.
Reduced endpoint security incidents by 60% through policy-driven controls and automated updates.
M365 Tenant Migration (Qore Technologies)
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Managed the migration of about 100 users from one M365 tenant to another.
Planned and executed migration activities, including mailbox moves, OneDrive data transfers, Teams chat history
preservation, and SharePoint site restructuring.
Worked closely with stakeholders to ensure minimal downtime and data integrity throughout the migration process.
Provided user onboarding support (including joining laptops to the new Entra ID domain), technical documentation, and
post-migration troubleshooting to ensure smooth transition.
CERTIFICATION AND AWARDS
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Microsoft Certified: Azure Administrator Associate (2025)
Microsoft Certified: Microsoft 365 Administrator Expert (2025)
Huawei Cloud Certified Developer Administrator (2025)
Microsoft Certified: Security, Compliance, and Identity Administrator (2023)
IT Academy: Cloud and Virtualization Concepts - VMware (2020)
SKILLS
Technical Skills:
• Cloud Platforms: Microsoft Azure, AWS, VMware, Hyper-V
• Security & Compliance: Microsoft Intune, Azure AD, Defender for M365, Purview, Conditional Access
• Systems Administration: Windows Server, Linux (Ubuntu, CentOS)
• Monitoring Tools: Grafana, App Insights, SolarWinds, PRTG, Commvault
• Scripting & Automation: PowerShell, Azure CLI, Python
• Project Management & Documentation: SOP creation, technical documentation, onboarding & training
Key Strengths:
• Strong problem-solving and troubleshooting skills
• Excellent communication and collaboration abilities
• Proven ability to manage hybrid cloud environments
• Customer-focused approach to technical support
