Amos Agbetile

I am a results-driven Infrastructure and Cloud Support Engineer with over four years of progressive experience leading Microsoft 365, Azure, and hybrid environment operations. My expertise spans enterprise migrations, endpoint security, automation, and high-availability systems, consistently delivering 99.9% uptime and significant efficiency gains for organizations.

At Qore Technologies (August 2024 – Present), I serve as Infrastructure Support Engineer, where I spearheaded a full-scale Microsoft Intune deployment across the organization. I designed and enforced MDM policies, integrated Intune with Entra ID, and implemented Autopilot and compliance baselines, reducing endpoint security incidents by 60%. I also led a seamless tenant-to-tenant migration for over 100 users, transferring mailboxes, OneDrive, SharePoint sites, and Teams data with zero downtime or data loss. I manage Azure-based Windows and Linux servers, handling patching, performance tuning, and incident response while leveraging Grafana and Azure App Insights to improve mean time to resolution by 35%. To streamline operations, I authored comprehensive SOPs for device onboarding, Intune administration, and Azure troubleshooting.

Previously, as Cloud Support Officer and Assistant Team Lead at MainOne (Equinix) from July 2022 to August 2024, I designed monitoring and backup architectures using Azure Monitor, SolarWinds, and Commvault, cutting incident response times by 40%. I mentored junior engineers, reduced onboarding time by 25% through structured training and documentation, and maintained 95% SLA compliance on escalated hybrid cloud issues. I collaborated with OEMs to validate proof-of-concept solutions, accelerating deployment cycles.

Earlier roles at Tek Experts and Cryptware Systems honed my technical depth: I resolved complex M365 and Azure AD escalations, automated user provisioning with PowerShell, supported Exchange Online migrations, and deployed ELK Stack monitoring to reduce downtime by 30%.

Certifications:

• Microsoft Certified: Azure Administrator Associate (2025)
• Microsoft Certified: Microsoft 365 Administrator Expert (2025)
• Microsoft Certified: Security, Compliance, and Identity Administrator (2023)
• Huawei Cloud Certified Developer Administrator (2025)
• VMware Cloud and Virtualization Concepts (2020)

Core Technical Skills: Azure (IaaS/PaaS), Entra ID, Intune, Defender for Endpoint, Conditional Access, Windows Server, Linux (Ubuntu/CentOS), PowerShell, Azure CLI, Python, Grafana, SolarWinds, Commvault, Exchange Online, SharePoint, Teams.

I excel in remote, global environments with full availability across US and EU time zones. My approach combines deep technical mastery with clear communication, proactive automation, and client-focused delivery. I transform support from reactive to preventive, document processes for scalability, and empower teams to operate independently. Available immediately for long-term remote contracts.