Ammar Warraich

Ammar Ahmad Warraich S/O Abrar Hussain Warraich OBJECTIVE: My objective is to do a job in such a working environment where I would be able to confront my potential and capitalize my capabilities, and thus to acquire valuable experience and opportunities for development & Promotion. QUALIFICATION: Bachelors Inter Matric (Business Administration) (DAE Bio Medical) (Science) Lahore Garrison University. Board of Technical Education. BISE Lahore. OTHER SKILLS: ● Computer Applications and MS Office. Experience: Travigence ltd Oct 2021 currently working As a Manager Customer Support at Travigence ltd, I lead and oversee customer service operations, sales support, and back-office processes for multiple international projects. Key Responsibilities: Customer Support Leadership Process Optimization Sales & Back-Office Support Technical Support & Service Coordination Performance Monitoring & Training Flight Ticketing & Reservations Hotel & Travel Arrangements Upselling & Cross-Selling EMENAC Inc Sep 2020 – Sep 2021 Tele sales Representative Provided inbound and outbound support to international clients for flight bookings, Umrah packages, and holiday planning. Managed ticketing and hotel reservations using GDS (Worldspan). Delivered excellent customer service while achieving sales targets. Gained strong skills in communication, multitasking, and client handling in a high-paced travel environment. Key Responsibilities: Inbound & Outbound Client Communication Travel Policy Knowledge & Client Guidance Booking Modifications & Refund Processing Multi-Channel Customer Support (Calls, Emails, Chats) Customer Relationship Management (CRM Handling) Flight Booking & Ticketing Management (GDS - Worldspan) Hanif and Co. (H&C) Feb 2017 – Aug 2020 Sales Manager Managed in-house and field sales for plywood sheets, modular kitchens, wardrobes, and interior woodwork solutions. Oversaw inventory and warehouse operations while ensuring high client satisfaction through efficient service delivery and team leadership. Key Responsibilities: Led B2C sales for woodwork and interior products Outdoor Marketing Collaboration with Contractors and Construction Builders Inventory Management Warehouse Supervision Medline Technologies Feb 2016 – Jan 2017 Sales & Service Associate Handled sales and client support for biomedical equipment across Punjab. Focused on hospitals and healthcare facilities, providing tailored solutions, product demonstrations, and after-sale service for high-end medical devices. Key Responsibilities: Field Sales & Client Acquisition Medical Equipment Promotion & Demonstration Customer Relationship Management (CRM) After-Sales Technical Support & Service Negotiation & Deal Closure Hospital Furniture & CSSD Solution Sales Logistics Coordination & Delivery Oversight Sales Strategy & Target Achievement Achievements: ● Provincial Level runner-up of TEVTA in Badminton. ● Runner Up at Provincial level University Event. ● 4th position in All Pakistan Inter-Universities Badminton Event. ● Launched targeted sales campaigns, resulting in a 15% increase in conversions for custom woodwork and interior decoration services. ● Took initiative during staff shortages by handling pickup truck deliveries, ensuring on-time product fulfillment and enhancing customer trust. ● Recognized as Best Customer Service Manager at Travigence ltd for consistently exceeding client satisfaction KPIs and maintaining service excellence. PERSONAL INFORMATION: Address: E-Mail: DOB: Residence: Cell No: H#2 Lane X/L-3 Latif Block Canal Bank Housing Scheme Fatehgerh Lahore.-1st January,-