Ammar Warraich

I’m a dedicated Customer Support & Virtual Assistance Specialist with over 5 years of experience providing high quality service to international clients across the travel, software, eCommerce, and healthcare industries.

Travigence ltd

Oct 2021 currently working

As a Manager Customer Support at Travigence ltd, I lead and oversee   customer service operations, sales support, and back-office processes for multiple international projects.

Key Responsibilities:

Customer Support Leadership

Process Optimization

Sales & Back-Office Support

Technical Support & Service Coordination

Performance Monitoring & Training

Flight Ticketing & Reservations

Hotel & Travel Arrangements

Upselling & Cross-Selling

EMENAC Inc

Sep 2020 – Sep 2021 Tele sales Representative

Provided inbound and outbound support to international clients for flight bookings, Umrah packages, and holiday planning. Managed ticketing and hotel reservations using GDS (Worldspan). Delivered excellent customer service while achieving sales targets. Gained strong skills in communication, multitasking, and client handling in a high-paced travel environment.

Key Responsibilities:

Inbound & Outbound Client Communication

Travel Policy Knowledge & Client Guidance

Booking Modifications & Refund Processing

Multi-Channel Customer Support (Calls, Emails, Chats)

Customer Relationship Management (CRM Handling)

Flight Booking & Ticketing Management (GDS - Worldspan)

Hanif and Co. (H&C)

Feb 2017 – Aug 2020 Sales Manager

Managed in-house and field sales for plywood sheets, modular kitchens, wardrobes, and interior woodwork solutions. Oversaw inventory and warehouse operations while ensuring high client satisfaction through efficient service delivery and team leadership.

Key Responsibilities:

           Led B2C sales for woodwork and interior products

           Outdoor Marketing

           Collaboration with Contractors and Construction Builders

           Inventory Management

           Warehouse Supervision

Medline Technologies

Feb 2016 – Jan 2017 Sales & Service Associate

Handled sales and client support for biomedical equipment across Punjab. Focused on hospitals and healthcare facilities, providing tailored solutions, product demonstrations, and after-sale service for high-end medical devices.

Key Responsibilities:

Field Sales & Client Acquisition

Medical Equipment Promotion & Demonstration

Customer Relationship Management (CRM)

After-Sales Technical Support & Service

Negotiation & Deal Closure

Hospital Furniture & CSSD Solution Sales

Logistics Coordination & Delivery Oversight

Sales Strategy & Target Achievement

Currently, I’m seeking long-term remote opportunities where I can contribute my expertise to support and grow global businesses.

Let’s connect and discuss how I can add value to your team! 🚀