Amith Kottayi

Address: A/23, Kankshi-Srishti CHS, Srishti Complex, Sector 3, Mira Road (E), Thane – 401 107 D.O.B: 25th December 1976 Mobile: - Email:- Website: http://amithkottayi.in Amith Kottayi Objective A motivated and technically oriented candidate with excellent communication skills, adaptive range of working and writing styles seeks employment in a well-established company where performance will be duly rewarded in an entirely professional work-environment. Experience April 2016–Mar 2017Sterling BackCheckThane Nature of business: Employment Screening and Hiring Solutions Business Relationship Executive Handling queries and concerns of Tier3 clients Assisting clients with activities like account setup, enabling/disabling background check packages, user setup, contract extensions and cancellations etc. Phone/email support to clients for the above activities Aug 2008–Mar 20163 Global/Tech Mahindra Mumbai Nature of business: ISP Customer Relations Advisor Providing 2nd line technical assistance to 3G consumers in UK Inbound / Outbound tech support Trouble Ticket Management Gather additional information about reported issue Escalate ticket to provide resolution to customer when available Providing process improvement suggestions Troubleshooter feedback Mentoring new joiners (lateral move as well as OJT) Floor walking as and when required End -to-end handing of the team’s call-backs (via the CBMS tool) with call-back tracking for analytics Aug 2005 – July 2008 Convergys (Malad)Mumbai Nature of business: ISP Technical Support Executive Providing technical assistance to DSL consumers in the States Respond to the customer via Phone, within the defined Service Level Agreement Provide the customer with workarounds and resolutions Resolve customer problems Perform detailed case analysis and document the case in the system and generate tickets June 2004 – Aug 2005 Lipi Data Systems Ltd. Mumbai Nature of business: Printer Manufacturers Area Sales Executive Handling the sales of company’s heavy duty printer throughout the territory spanning the 9 districts Vidarbha Coordinating with Service Engineers to facilitate timely maintenance of the above commodities Coordinating with H.O. (Mumbai) for day-to-day administration of the Nagpur Office Reporting to Regional Sales Manager (Pune) about daily Sales figures and achievements on a regular basis Maintaining an efficient Dealer Network in Vidarbha for the smooth running of the company’s business in unrepresented areas. Apr 2002 – Aug 2002Dental Products of IndiaNagpur Nature of business: Paper manufacturing (newsprint) Sales Representative Handling sales of dental products throughout Vidarbha (H.Q. Nagpur) and Chhattisgarh (H.Q. Raipur) Creating and managing dealer network Managing institutional clients via direct sales Achieving sales targets via different channels (Self, Dealer, Client enquiry) Jan 2002 – March 2002 Madhya Desh Papers Ltd. Nagpur Nature of business: Paper manufacturing (newsprint) Marketing Assistant Assisting the Sales Manager in maintaining various sales reports (to be presented to the VP during business reviews) Coordinating with other managers to ensure data accuracy and timely recording of the said data Feb 2000 – June 2001IT World/Key ComputersNagpur Nature of business: Retail Marketing Executive Looked after the retail sales segment Coordinated with field sales and service engineers’ team for smooth functioning of the daily sales activities of the showroom. Maintained the showroom handling day-to-day activities viz. sales, purchases, sales promotions, Govt. and Corporate tenders, Annual Maintenance Contracts etc. Education- Dharampeth Science College Nagpur B. Sc. (PCM) - CIC-CCIT Nagpur COA (Certificate in Office Automation) Interests Listening to music, watching loads of documentaries (earlier I read non-fiction once, now I WATCH them), blogging (http://amithkottayi.in started 2014) Languages known English, Hindi, Malayalam and Marathi (all languages – both spoken and written) Strengths Good communication skills, interpersonal skills, team spirit, willingness to learn, ability to grasp things fast, high level of adaptability. Miscellaneous Functional knowledge of PC, Printers’ hardware and troubleshooting. Ample hands-on experience of PC software installation (OS, Applications, Games etc.), PC formatting, working knowledge of MS Office Suite, Internet, Multimedia applications and other basic computing issues. Date:- Place: MumbaiAmith Kottayi