Amit Patel

AMIT PATEL +91 - |-| https://www.linkedin.com/in/amit-patel-b- Inside Sales Renewals | Direct Sales & Business Development | Customer Success | Team Leadership | Lead Generation | Operations Management | Strategic Planning | Performance Management | Business Analysis | Enterprise IT/Solution Sales | P&L Accountability | | Training & Development | Customer Relationship Management | Channel Partner Alliance | Product Management | Revenue Growth | Global Project Management | System Implementation | Process Improvement | Senior Business Reporting Passionate Sales leader with a rewarding career track record of over 20 years which includes nearly 15 years of proven excellence in Cybersecurity Enterprise product solutions sales and technology services as Manager-Inside Sales. Demonstrated competencies in surpassing the yearly sales targets by managing all aspects of sales and channel for the international market. Expertise in Customer Success, Lead Generation, Direct Sales, IT/Solution sales, Inside Sales, Presales, Renewals, Client Relations, Marketing, Partner Alliance and People Management & Development through training, supervision, and mentoring. Exceptional knowledge of the contemporary markets and experienced in implementing sales metrics/models, strengthening Strategic Partnerships/Alliances and implementing best business practices, and realizing cost efficiencies through strategic measures & internal controls. Expert in implementing Business Resiliency and Continuity Plan, Documentation & Partner/Customer Relationship management. Known for sharp business acumen along with transformational leadership qualities with an ability to contribute towards excellence in operational processes, project feasibility, planning business growth through cost optimization and process improvement. Proficient with CRM/Salesforce software. EXPERIENCE Naish Solutions, Bangalore | Aug 2024 – Present Sales Manager (Freelance) • • • • • • Develop and implement comprehensive sales strategies to expand the customer base and enhance market presence. Set clear sales targets and quotas, aligning them with the company's objectives. Identify and explore new market opportunities to drive business growth. Develop and execute lead generation strategies to build a robust sales pipeline. Collaborate with the marketing team to align sales and promotional efforts. Prepare and present regular sales reports to senior management. TECEZE, Bangalore | June 2024 – July 2024 Head of Sales • Build, lead, and mentor a world-class sales team, fostering a culture of collaboration, high performance, and continuous improvement • • Set clear goals and expectations for the sales team, providing coaching and guidance to ensure consistent growth and development • • • • Develop and execute a comprehensive sales strategy for the International Market, aligning it with the company's goals and objectives Identify market trends, opportunities, and threats to inform sales strategies and decision-making Cultivate and maintain strong relationships with key customers and partners, with a focus on expanding our market presence and enhancing customer satisfaction Manage sales operations, including budgeting, forecasting, and resource allocation, to optimize sales performance Provide accurate and timely sales forecasts to inform business decisions BnB Startup | Aug 2023 – May 2024 Venture Capitalist • Co-Invested in a BnB accommodation venture. • Managed the Room sales and bookings. Amit Patel| Page 1 Trellix (Formerly McAfee), Bangalore | Jul 2007 – May 2023 Manager – Inside Sales | July 2012 – May 2023 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Managed a Team of Commercial Enterprise and SMB account managers. Developed and executed Go-To-Market strategy, taking ownership of the Sales target and collaborate with cross functional teams such as Marketing, Sales Operations, Product Management and Technical support Prepared accurate Inside sales forecasts, ensured all governance with regard to the process is meticulously tracked and managed. Set KPI’s and Business goals. Strong focus on increasing multi-year New Business/Renewals and cross-sell/upsell for maximizing the business. Spearheaded the Renewal/New Business process and created rules of engagement with Channel and Sales team. Generated revenue gains and delivered the sales targets by fostering a high-performance sales culture and facilitating a multiproduct sales environment in the team. Worked closely with the Partners (weekly calls) to ensure Business growth and continuity. Centre of excellence created with focused training on products and sales skills. Formulated Direct sales & Marketing plans, Pipeline Management and Risk mitigation strategies, monthly & annual sales & cost budgets, and product presentations for business-related requirements. Improved the performance and productivity of the staff by maintaining a high level of motivation and strengthening the communication channel. Organized Mandatory Product training and induction programs for new & existing staff. Actively manage the staff hiring and headcount position with proven competencies in building team strength. Key Highlights: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Coached, trained and mentored the team to manage the Larger Enterprise Commercial business (deal size USD 30k-1M). Generated business worth USD 5.5M in 2022. 35% YOY growth in Sales bookings from 2021 to 2022 Delivered weekly forecast to the Senior Director - Sales Ensured the team adheres to Salesforce Hygiene through accurate forecast commits and ensuring timely renewal risk assessments. Administered the Work from Home (WFH) infrastructure during the COVID 19 pandemic through virtual connectivity, thus ensuring maximum productivity. Ensured that the team maintains Customer Satisfaction Rate at 100% with zero escalations. Credited for achieving excellent retention rate of 95% and maintained diversity ratio of F 50%: M 50%. Retained top talent at 90% and played a crucial role in upskilling the talent pool through E-Learning options by establishing a Leadership Academy. Inside Channel Account Manager / Inside Sales / New Business | Jul 2007 – Dec 2011 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Responsible for identifying, developing, and expanding relationships with Distributors and Resellers. Trained the partners on products and drove Partner programs in the EMEA region through Webex/phone. Spearheaded Lead Generation/New business activities for SMB. Drove a business of USD 1.52M annually for SMB Worked closely with the Sales Director on Pipeline management and Bookings. Responsible for partner onboarding and partner enablement by enrolling new resellers and distributors to attend authorization and certification training to purchase product. Managed New customers and revenue associated with small and medium business. Developed and supplied quotations & co-termination subscription agreements. Published weekly reports showing the total sales and margin by product type, reseller, distributor and country. Monitored client satisfaction and elevated issues of dissatisfaction for quick resolution. Key Highlights: ▪ Delivered Y-o-Y growth of 50% by planning and executing winning strategies. ▪ Tapped and converted leads by looping in the partner and customer by acting as an interface between the two. ▪ Conducted UAT testing for Sales force. ▪ Identified and tapped new business opportunities through partner programs and converted them into bookings. ▪ Supported McAfee’s Channel Account Sales Managers (CAM) in driving comprehensive Enterprise offerings into assigned territory by identifying, nurturing and supporting CAMs to create and close opportunities. ▪ Acted as a key liaison between the distribution partners and McAfee sales team to ensure proper order procedure for license orders by reducing the shipping time to the customer. ▪ Conducted trainings on new products and programs for the resellers and distribution through onsite or web conferencing with a result of certification and sales growth. Laid out program benefits (SMB, Deal Registrations, and Renewals). ▪ Expanded McAfee’s footprints across the emerging market space in Europe, Middle East and Africa. Amit Patel| Page 2 Dell International Services | Customer Expert | Nov 2005 – May 2007 ▪ ▪ ▪ ▪ ▪ ▪ Drove continuous improvement in services by monitoring calls, providing consistent feedback, and sharing best practices with peers and training consultants across the floor. Facilitated the team members improve upon their performance metrics by providing support and encouragement. Analyzed the statistical data on a weekly basis. Handled and resolved escalations over calls. Reviewed process updates. Maintained effective follow-ups for the team to ensure customer satisfaction. PRECEDING ASSIGNMENTS Customer Service Representative at America Online Member Services (Jan 2003 - Aug 2005) Sales Executive at The Atria Hotel (Sep 2001 - Dec 2002) EDUCATION ▪ Bachelor in Hotel Management | TJohn College | July 1998 - April 2001 PROFESSIONAL ENHANCEMENTS ▪ ▪ ▪ ▪ ▪ Device to Cloud specialist Grow your pipeline Virtual selling Unified Cloud Edge specialization Sales Enablement PROFESSIONAL ENHANCEMENTS Best performer for the Quarter • Annual performer • Most valuable player for the Quarter • 98% Positive customer survey. • May 2006: Rookie of the Quarter. • Aug 2006: Quality Guru. • Sept 2006: Customer Experience for Bridging the gap. • Sept 2006: Quality Guru. • Jan 2007: Utkrishtha Award • Jan 2007: Outstanding Customer Experience • Jan 2007: Smart Step Award • Feb 2007: Process Director Award • Feb 2007: Star of the month – Email Support • Roaring Tiger for Aug 2003 Amit Patel| Page 3