Amit Kumar

Amit Kumar Customer Service & Support Professional New Delhi, India | - |- Professional Summary Customer Service Professional with over 2 years of experience in handling customer interactions, resolving issues, and ensuring high customer satisfaction. Skilled in providing backend support, managing email and chat processes, and handling escalations effectively. Proficient in using CRM tools and MS Office for efficient documentation and reporting. Adept at multitasking, problem-solving, and working in a fast-paced environment. Passionate about enhancing customer experience through effective communication and timely resolutions. Skills & Competencies - Customer Support: Handling calls, emails, and chat support effectively - Problem-Solving: Quick issue resolution to improve customer satisfaction - Order Tracking & Issue Resolution: Ensuring smooth order processing - Back Office Operations: Data entry, documentation, and real-time tracking - Interpersonal Skills: Strong communication, teamwork, and adaptability - Escalation Handling: Resolving complex issues with a customer-first approach - Process Improvement: Identifying and implementing service enhancements Work Experience Teleperformance - Senior Customer Care Executive (Booking.com Process) | Mar 2025 - Jun 2025 - Handled inbound queries from customers and property partners via calls, messages, and emails. - Delivered real-time support for booking issues and complaints. - Raised complaints and coordinated with internal departments for timely closures. - Initiated outbound communication with customers or partners to resolve concerns. - Achieved CSAT and CPH targets while ensuring smooth booking experiences. Tech Mahindra - Customer Service Associate (Myntra Process) | Nov 2022 - Feb 2025 - Assisted customers via email, chat, and calls, ensuring a positive experience. - Managed backend support, tracking orders, updating delivery status, and processing returns. - Resolved customer complaints and escalations with efficiency. - Provided detailed reports on customer interactions and issue trends. - Trained new team members on customer service best practices. Education Bachelor of Commerce (B.Com) - Delhi University (SOL) - Ongoing 12th Grade - CBSE (2022) 10th Grade - CBSE (2020) Certifications Amit Kumar Customer Service & Support Professional New Delhi, India | - |- - Customer Service & Communication Skills - CRM & Email Etiquette Training - Tech Mahindra Languages - English (Fluent) - Hindi (Fluent) Hobbies & Interests - Poetry - Music