Amit Bharatlal Rathod

 AMIT RATHOD Address ® RAJKOT. GUJARAT. INDIA. E Mail :-mobile - Driven and skilled professional with over 12 Years of experience in Jewellery Retail Sales. Ability to work with the team and to lead the same in order to get the best results for the company Ability to improvise routine operations to update and ensure retail standards Skills Customer service Product Knowledge Selling skills Communication skills Leadership Inventory Management Merchandising Handling Customer issues Planning Promotions, Offers and events. Client and supplier relations. Analyzing and evaluating. PROFESSIONAL EXPERIENCE 1. Store Manager – ANNAKA LLC, Dubai, UAE. (From MAY 2012 to MAY 2020) Annaka LLC is a Dubai based jewellery company with up-market boutique. The company specializes in Diamond jewellery, certified diamonds, pearls, precious & semi-precious stones, 18k gold and customized handcrafted jewellery. ROLES & RESPONSIBILITIES Responsible for complete store operations. Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about inventory control. Updating daily and monthly targets, analyzing sale figures and forecasting future sales. Ensuring standards for quality, customer service, follow-ups and after sales service. Responding to customer complaints and comments. Maintaining awareness of market trends in the retail industry, monitoring activities of local competitors. Dealing with sales, as and when required. Preparing cash and stock sheet on daily basis and coordinate with accounts and inventory department. Conduct training to existing and new staff on products, Brands, Current offers and promotions, selling skills, Customer service, MIS, Grooming and personality development Etc Maintaining the existing customers and adding the new clientele category wise. Reporting Sales updates, Staff Performance, store concerns and budgets to Retail operation Manager. Store related admin works such as correspondence with Mall Management and DED. Obtaining store operation permissions and clearances. 2. Senior Sales Executive – PRIMA GOLD LLC, Dubai, UAE. (From July 2009 to October 2011) One of the leading jewelers with multiple retail outlets in UAE and Thailand, offering an glittering range of 24k gold jewellery and sparkling range of high-end diamond jewellery. ROLES & RESPONSIBILITIES Attending retail customer’s queries. Understanding and fulfilling customer’s requirements and needs. Offering products to customers with professional presentation and detailed explanation. Supporting Sales of Diamond, Gold, Pearl and color stone Jewellery, Loose diamond and watches. Excellent Product knowledge of In-house Brands and Outsourcing goods. Introducing new products, current promotion and bank/credit cards offers to customers. Educating customer about jewellery certification and maintenance of jewellery in future. Promoting advantages of shopping from particular store/company. Closing the sale and preparing invoice and certification. Informing customer about after sales services, Upgrade and exchange policies. Collecting customers detailed information including important dates like Birthdays, Anniversary Etc. Maintaining merchandizing, preparing inventory reports and daily reports. Reporting to Store Manager and Sales Manager. 3. Sales Executive – Shantilal Jewellers (From February 2007 to February 2009) Retail outlet in UAE offering a wide range of 18k jewellery, Diamond jewellery and Gemstone jewellery and Watches. A well diversified and well known company. Job Role Personally handling retail customer inquiries. Supporting Sales of Gold jewelry, Diamond jewelry, Pearl Jewelry and Watches. Taking orders of Custom made jewelry and Quality control Display and Marketing of Merchandize Preparing Daily Reports, Daily Accounts and Stock management. Purchasing and Manufacturing of Loose Diamond and Diamond Jewelry. EDUCATION & CERTIFICATION Passed Higher Secondary Education from Gujarat Secondary Education Board, India. Computer exposure Operating Systems:Windows 95/98/2000/NT/XP/Win 7 Application Packages:MS-Office 2000/XP & Internet. Data Bases:Account Software Entry ATTITUDE & ATTRIBUTES Honest with Positive Thinking. Always striving to learn more. Takes initiative / self-start / Team management Adopt any work environment. Quick Learner PERSONAL PROFILE Date of Birth : 26th August 1986 Sex : Male Marital Status : Married Email :-Contact no : - Driving License : Valid UAE Driving License