Amis Frank

Amis Frank Amis Frank linkedin.com/in/amisfrank · amisfrankportfolio.com Professional Summary Dynamic Virtual Assistant and Sales Development Representative with over 4 years of experience in administrative support, lead generation, and sales pipeline optimization in tech and e-commerce sectors. Proficient in CRM systems (Salesforce, HubSpot, Zoho CRM) and e-commerce platforms (Shopify) to drive efficiency and revenue growth. Holds a Bachelors in Computer Science with a Business Administration minor and certifications from top U.S. institutions. Adept at remote collaboration, task coordination, and datadriven decision-making for SaaS and e-commerce clients. Professional Experience Sales Development Representative TechSolutions Inc., Remote (San Francisco, CA) June 2023 – Present • Generated 500+ qualified leads quarterly via cold outreach, email campaigns, and LinkedIn prospecting, increasing sales pipeline value by 25% for SaaS clients. • Managed Salesforce CRM to track interactions, automate follow-ups, and analyze conversion metrics, boosting team efficiency by 30%. • Qualified leads using BANT criteria, scheduling 150+ demos monthly, contributing to $1.2M in closed-won deals. • Utilized Shopify to customize product catalogs and payment gateways for e-commerce client demos, enhancing sales presentations. • Conducted market research with ZoomInfo and HubSpot to identify decision-makers and tailor outreach for tech startups. Virtual Assistant / Executive Support Specialist E-Commerce Ventures LLC, Remote (New York, NY) January 2021 – May 2023 • Provided administrative support to C-level executives, managing calendars, coordinating Zoom and Google Workspace meetings, and handling email for 20+ team members, reducing scheduling conflicts by 40%. • Optimized task coordination with Asana and Trello, ensuring timely deliverable completion and improving workflows. • Managed Shopify stores, handling inventory updates, order processing, and customer inquiries, increasing satisfaction scores by 35%. Page 1 of 2 Amis Frank • Developed automated KPI dashboards in Google Sheets and Excel to support datadriven decisions. • Ensured data security using cybersecurity best practices from Computer Science training. Junior Virtual Assistant Freelance (via Upwork and Fiverr), Remote (USA) September 2020 – December 2020 • Supported small businesses with email management and social media scheduling via Hootsuite, increasing client engagement by 20%. • Utilized Zoho CRM to track interactions and generate reports for business strategies. • Coordinated virtual events and webinars, managing registrations and follow-ups. Education Bachelor of Science in Computer Science Minor in Business Administration University of California, Berkeley, CA May 2021 • Relevant Coursework: Data Structures, Algorithms, Database Management, Marketing Principles, Organizational Behavior • GPA: 3.8/4.0; Deans List (Fall 2019 – Spring 2021); Member, Computer Science Club Certifications • Certified Sales Development Representative (SDR), Sales Development Institute (SDI), USA, June 2022 • Certified Virtual Assistant (VA), International Virtual Assistants Association (IVAA), USA, January 2021 • HubSpot Inbound Sales Certification, HubSpot Academy, USA, March 2023 Skills • Administrative: Scheduling (Google Calendar, Microsoft Outlook), Email Management (Gmail, Outlook), Task Coordination (Asana, Trello), Virtual Meetings (Zoom, Microsoft Teams) • Sales: Cold Outreach, Prospecting (LinkedIn Sales Navigator, ZoomInfo), Pipeline Management, BANT Qualification, Demo Scheduling Page 2 of 2 Amis Frank • Technical: CRM (Salesforce, HubSpot, Zoho CRM), E-Commerce (Shopify), Data Analysis (Google Sheets, Excel, Tableau), Project Management (Jira) • Programming: Python, SQL • Soft Skills: Communication, Problem-Solving, Time Management, Adaptability, Customer Relationship Management Page 3 of 2