Amira Mustapha

AMIRA MUSTAPHA Mobile: - | Email:-LinkedIn: https://www.linkedin.com/in/amiirahmustapha PROFILE SUMMARY Highly organized and detail-oriented individual with expertise in email management, communication tools, crm tools, workflow management, data entry, and research. Proficient in utilizing technology to streamline administrative tasks and enhance productivity. Committed to delivering high-quality work and supporting clients to achieve their business goals. EXPERIENCE Virtual Assistant Freelance | Remote | June 2024 – Present     Managed daily administrative tasks, including email management, calendar scheduling, appointment setting, and documentation, ensuring seamless operations and timely responses. Implemented workflow automation using tools like Monday.com and ClickUp, resulting in a 25% increase in team productivity by streamlining task assignments and tracking progress. Conducted data entry and analysis tasks, utilizing Excel and Google Sheets to maintain accurate records and generate reports that informed decision-making processes. Supported clients in managing customer relations using CRM tools like HubSpot, maintaining accurate records, and tracking interactions. Data Analyst Intern Connected Development | Remote | April 2024 – July 2024     Leveraged tools like Microsoft excel and Power BI to extract, transform, and analyse data leading to a 25% reduction in data processing time. Ensured data quality and accuracy through rigorous data validation, resulting in more reliable and accurate reporting for decision-making purposes. Developed automated reports and dashboards to enhance data visualization and accessibility for stakeholders. Collaborated effectively with team members, analysing and interpreting data to provide valuable insights for informed decision making. SKILLS Technical Skills:  Google Suite and Microsoft Workspaces  Email management: inbox organization, email writing  Communication tools: Slack, Microsoft Teams, Google Chat  CRM tools: HubSpot, Intercom, Freshdesk  Workflow management: Asana, Trello, Monday, ClickUp  Data entry and management: accurate and efficient data entry, data analysis, and reporting  Administrative tasks: calendar management, scheduling, travel coordination Soft Skills:  Strong Communication Skills (written and verbal)  Excellent Interpersonal Skills  Team Player, Adaptable and Proactive  Highly Organized and Detail-Oriented  Time Management Skills  Problem-Solving Skills EDUCATION Ahmadu Bello University, Zaria, Nigeria – B.Sc. Textile Science & Technology 2022 CERTIFICATIONS  On-Demand IT Skills Training 2024 Digital Witch Support Community  Data Analysis in Excel 2024 DataCamp  Jobberman Soft-Skills Training Jobberman Nigeria REFERENCES Available upon request. 2021