ِamir Abou Senna

AMIR ADEL SOLIMAN Logistic & Dispatching Manager Csr & Operation Assistant - Experience -https://www.linkedin.com/in/amirabou-senna-509972 Ashmun Menofia EDUCATION Bachelor of Laws Menofia University 2006 - 2010 Public law, trade and international investment Menofia University 2013 - 2014 EXPERTISE Logistics Customer service Operation TECHNICAL SUPPORT LANGUAGE Arabic - Mother Tongue English - Native Jan- Company Name Ebdaa Technology Dispatching And logistic Manager Planning and managing logistics, warehouse, transportation and customer services Directing, optimizing and coordinating full order cycle Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency Resolve any arising problems or complaints Supervise, coach and train warehouse workforce Oversee the entire process of a shipment, from acquisition to delivery Logistics - Doing the delivery route for our Delivery Agents to pickup and deliver orders Observe and solve any related issues for delivery and logistics Hiring Delivery Agents Answer questions for team members which i supervise to help them solve issue Giving training for new commers to teach them how everything work Preparing orders and doing routes for delivery agents Soliving live problems for delivery agents with customer and vendors 2020 - 2023 Company Name Ebdaa Technology Customer service & operation in Syaanh Services Call customers to confirm the work quality Solve customer problems Observe and delete comments against application regulations from customers or service providers Make calls to customer for the bad rating Chat customer service (intercom) AMIR ADEL SOLIMAN Logistic & Dispatching Manager Csr & Operation Assistant - Experience -https://www.linkedin.com/in/amirabou-senna-509972 Ashmun Menofia EDUCATION Bachelor of Laws Menofia University 2006 - 2010 Public law, trade and international investment Menofia University 2013 - 2014 EXPERTISE Logistics Customer service Operation TECHNICAL SUPPORT LANGUAGE Arabic - Mother Tongue English - Native Jan- Company Name Ebdaa Technology Csr & Operation Supervisor in MzadQatar Ecommerce Vendor operation -solve any vendor issues regarding prices, deliveries and payment delays Customer service - solving customer issues -delivery delay product issue - guarantee issues Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Assisted customers with varying questions using product knowledge and service expertise. Answered customer telephone calls promptly and improved on-hold wait times. Managed high-volume customer queries simultaneously through effective multitasking. 2020 - 2023 Company Name Ebdaa Technology Customer service manager, telemarketing agent, lead generator In Housing Expert Company -, Worked as sales for a solar company USA Worked in Verifone campaign (telemarketing and technical support) Worked as cold caller for real estate agency in USA to buy houses Worked as a cold caller for real estate agent in USA to sell houses Worked, for POS machines Worked as LinkedIn lead generator of performance institute AMIR ADEL SOLIMAN Logistic & Dispatching Manager Csr & Operation Assistant - Experience -https://www.linkedin.com/in/amirabou-senna-509972 Ashmun Menofia EDUCATION Bachelor of Laws Menofia University 2006 - 2010 Public law, trade and international investment Menofia University 2013 - 2014 EXPERTISE Apr 2019 - 2019 Company Name: Abdullatif Office manager and legal consultant Worked as office and legal counsltant manager in Abdullatif alhammadi for legal consultant Jan 2012 - 2018 Company Name: Self Employed Lawyer Civil Law Criminal law Administrative law Jan 2015 - 2016 Company Name: Teleperformance Customer Service Agent Customer Service Answer inbound calls - Canada Handle the customer reservations for hotels Jan 2012 - 2018 Company Name: Hilton Sharm Dream Resort Logistics Customer service Operation TECHNICAL SUPPORT LANGUAGE Arabic - Mother Tongue English - Native Front Desk Receptionist Taking calls from guests Handling problems and running housekeeping and maintenance AMIR ADEL SOLIMAN Logistic & Dispatching Manager Csr & Operation Assistant - Skills -https://www.linkedin.com/in/amirabou-senna-509972 Ashmun Menofia EDUCATION Bachelor of Laws Menofia University 2006 - 2010 Public law, trade and international investment Menofia University 2013 - 2014 EXPERTISE Logistics Customer service Operation TECHNICAL SUPPORT LANGUAGE Arabic - Mother Tongue English - Native Other professional experiences, references Familiar with Php programming language Excellent in wordpress and wordpress dashboard Creating and redesign websites Excellent with html Dropshipping from Aliexpress to Ebay Good in using photoshop cc 6 (Editing,creating and enhancing pictures) Good in using Microsoft office (Excel, word and Power Point) Excellent using Windows 10 , 8 , 7 and xp Other skills and abilities Hard worker Team Player Good listener commitment in work Handling pressure Able to learn quickly Language proficiency Inventory control Complaint resolution Telephone and email etiquette Training and development Customer service Call centre operations Customer relations Administrative support Appointment setting Performance management Customer Relationship Management Software (CRM) Technical support Adherence to high customer service standards Product knowledge