ِamir Abou Senna

I have 7 years experience in Customer Service for Tp, Raya, and Stream

Expedia Canada and us accounts and technical support for Raya corp

I handled emails, chat support, data entry and voice

I am well organized and self-disciplined with the ability to prioritize queries under pressure. I meet deadlines and do not make promises I can not keep. I am a team player but can steer the ship.

Customer satisfaction is my number one goal. Following the company's policies, I am ready to provide the best quality service.

Please feel free to contact me with any questions you may have

I look forward to working with you in providing excellent customer service and anything else you may need help with

Willing to try new things and interested in improving efficiency on assigned tasks. Self-motivated and willing to work on extended working hours.

Also worked as lead generations cold emailing b2b

making a list of potential customer willing to buy your product or use your service and emailing them ..arranging meetings with them to make your potential sale

Also worked as csr then moved to E-commerce operation and csr specialist to help in managing deliveries with many companies and on routific and developing the methods of workflow and vendor operation to help solving problems with vendors and do the orientation for them on how to use our systems and dashboards

worked since 1/8/2019 till 1/9/2019 as technical support for verifone

15/2/2020 Solar campaign

Worked as sales in solar campaign for USA

Since 15/2/2020 till 25/3/2020 stopped because corona virus and call recorded attached

Working as a freelancer recruiter for customer service vacancies and telemarketing

Working in Housing Expert Campaign as telemarketing agent and csr manager in upwork agency the perfectionist

Quick Learner

Can do multitasking

Team Player

Time Management

Adaptability

Skills & Abilities

Lead Generation

Cold emailing b2b sales:

Proficiency of English language and grammar

Knowledgeable in MS Office (Excel, Word, PowerPoint)

Applications used: Google Drive, Dropbox,

Data Entry

Chat Support

Email Support

Eyebeam

Cisco Vpn client

Routific Dashboard

Developing Workflow

Pipedrive CRM

Jira

Ecommerce experience

Processing orders, forms, applications, and requests.

• Knowing our products inside and out so that you can answer questions.

• Communicating and responding to customer inquiries through various channels (Phone

calls, chat, etc..)

• Acknowledging and resolving customer complaints.

• Keeping records of customer interactions, transactions, comments, and complaints.

-Dealing with many vendors and building strong relations with them.

-Preparing orders LPO's and keeps stock levels updated.

• Providing feedback on the efficiency of the customer service & operations process.

• Ensure customer satisfaction and provide professional customer support

-Responsible for inventory management

-Communicates with the different shipping companies to solve any customer problems

-Communicates with the shipping companies to check the returns

-Responsible for handling the orders to the shipping company

-Dealing with Delivery agents directly (5 - 10)

-Solving any issue that might apear with Delivery agent