Aminat

O MA LE A MI NAT R E S U M E P a g e |1 OMALE AMINAT Phone: - Email:- I am a multitalented, patient, dedicated, and driven person with experience in sales, generating leads, converting leads to client customers (through presentations and training), and giving excellent support services technical and nontechnical for the retention of customers. I always provide quality work output and ensure issues are resolved quickly. The knowledge and experience I gained working as a Sales, Technical Support/Customer service representative for 5+ years have been very helpful in making sure I provide excellent client experience for both current and future clients. I HAVE WORK EXPERIENCE USING THE FOLLOWING APPLICATIONS /TOOLS : Google Apps (Drive, Calendar, Sheets, Doc), MS Office, Zendesk, Sage, QuickBooks Online, Zoom, Slack, HubSpot, MS Teams Professional Experience DEFINACC S OLUTIONS INTERNATIONAL L IMITED , LAGOS S ALES, TECHNICAL S UPPORT AND CUSTOMER S ERVICE 2017 – PRESENT In my years of experience, I have done a range of tasks including:                Sales Telemarketing; outbound, Inbound, and Lead generation. Identify and assess customers' needs and offer solutions to them through the company’s services or products. Build sustainable relations and trust with customer accounts through open and interactive communication to generate repeat business and referrals. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Conduct presentations to demonstrate to potential clients the benefits of our products/services. Expert in Sage Accounting products and serve as an adviser for clients who want more information concerning Sage products. Training and retraining of clients on product use. Customer Support Phone Support Chat Support Virtual Assistance Achievement:  Contribute towards long term and sustainable success of businesses by optimizing processes and keeping an eye on performance and excellent customer support and service. A RCHITECTURAL S TRUCTURES L IMITED , LAGOS A CCOUNTANT/FINANCIAL MANAGER 2010 – 2017 Formulate and interpret management accounts and annual reports, achieve multiple project accounts and implement financial plans. Monitor accuracy and timely processing of payment transactions, cash flows statements and predict future trends, manage the procurement of materials and project financial risks. Reconcile balance sheets, bring about OMAL E A MINA T R E S U M E P a g e |2 budgets and analyze margins to ensure efficient use of resources. Liaise with auditors to ensure annual monitoring is carried out and all transactional, payroll and VAT/ taxation requirements are met. Achievement:  Developed and implemented new procedures, financial data bases, analysis of revenues/expenses and other features to enhance workflow of accounting department and actively arranged new sources of fund.  Initiated and executed use of accounting package for tracking project account and collaborated with project managers to meet overall company goals regarding utilizing budget.  Initiated pension scheme and audit process.  Successfully keep on top of changes in regulation, legislation and new industry developments which increases profit of organization up to 15% and conducted reviews and evaluations for cost-reduction. CHIDI O TUMBA & CO. (CHARTERED A CCOUNTANTS)/TREASURE HALL C ONSULTING . LAGOS A UDIT/TAX TRAINEE 2009 Formulated final account from client records and supported in computation of tax liability, made all necessary payment on behalf of clients also carried out feasibility study for prospective clients. Assured/Audit Trail report: Checked out that from source document to subsidiary ledger & to significant figures in the financial statement; there is arithmetic accuracy, proper authorization, and approval limit. Achievements:  Successfully wrote a business plan which enable a client obtain loan for a new business.  Education & Training Executive MBA, Pan-Atlantic University - Lagos Business School(LBS), 2016 B.Sc. (Hons) Accounting, Kogi State University Anyingba, Kogi State, 2005 SSCE Certifícate, Federal Government College (Ijanikin), Badagry Express way, Lagos, 2001 Professional Affiliations Fellow member-Institute of Chartered Accountants of Nigeria (ICAN) Member-Association of MBAs (AMBA) 2017 Certificates Zendesk Customer Service Professional Certificate HubSpot - Inbound Sales Certified Certificate of participation at the “Sustaining Entrepreneurship Development in Emerging Markets” LBS short study tour at University of Wisconsin, Platteville. USA. Certificate of participation – “Playing to Win in Africa” at Lagos Business School. Certificate of Competence – Sage Accounting Software. Certified Adviser – Sage Accounting Software