Aminat

I am a multitalented, patient, dedicated, and driven person with experience in sales, accounting, bookkeeping, generating leads, converting leads to client customers (through presentations and training), and giving excellent support services technical and non-technical for the retention of customers. I always provide quality work output and ensure issues are resolved quickly. The knowledge and experience I gained working as a Sales, Technical Support/Customer service representative for 10+ years have been very helpful in making sure I provide excellent client experience for both current and future clients.

In my years of experience, I have done a range of tasks including:

• Sales

• Billing and administrative roles

• Telemarketing; outbound, Inbound, and Lead generation.

• Identify and assess customers' needs and offer solutions to them through the company’s

services or products.

• Build sustainable relations and trust with customer accounts through open and

interactive communication to generate repeat business and referrals.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Conduct presentations to demonstrate to potential clients the benefits of our products/services.

• Expert in Sage Accounting products and serve as an adviser for clients who want more

information concerning Sage products.

• Process and keep track of billing records and subscriptions accurately.

• Transaction data entry and processing documents as required.

• Answer inbound calls, chats, and emails related to billing and services.

• Perform other administrative duties as needed.

• Training and retraining of clients on product use.

• Customer Support

• Phone Support

• Chat Support

• Virtual Assistance

SKILLS:

• Excellent attention to detail.

• Strong communication skills.

• Proficient in written and verbal English

• Comfortable in handling inbound and outbound calls.

• Experience in billing and administrative roles

• Familiarity with Hubspot and Quickbooks

• Ability to work independently and in a team environment

• Strong problem-solving skills

• Ability to handle multiple tasks and responsibilities.

• Google Apps (Drive, Calendar, Sheets, Doc)

• MS Office

• Zendesk

• Sage Accounting

• Quickbooks Online

• Zoom

• Slack

• Hubspot