Amie

ARMINDA P. MIRANDA Nickname: AMIE Blk2 Lot 42 Ascension Hills Subd.,Brgy. San Isidro, Angono,Rizal Contact No:- MS Teams: arminda.miranda3 Email:- OBJECTIVE: To give the best quality service and demonstrate competence that satisfies the interest of the company. QUALIFICATIONS:    Certified iConnect, GEM, and Product Trainer; skilled in teaching New Hire Training classes both for voice and non-voice (chat). Possesses good interpersonal and communication skills and manages multitasking effectively. With high-stress tolerance, zest for learning, and willingness to be trained.  Team player, very flexible, fast learner, and alert. WORK EXPERIENCE:  Customer Care Representative – United Health Care Group (UHG Account) June 23, 2007 – December 9, 2009; Teletech Customer Care Management Philippines, Inc. / Contact nos- • Attends all customer benefit inquiries, and questions, and processes their health claims.  Technical Support Representative – (Charter Account) December 10, 2009 – August 24, 2010; Teletech Customer Care Management Philippines, Inc./Contact nos- • Troubleshoot customer’s Internet issues and concerns. • Processes sales orders. • Set an appointment for a technician’s visit. • Provides exceptional customer service to all subscribers.  Product and iConnect (Language) Trainer – (Charter Account) August 25, 2010 – Oct 11, 2012; Teletech Customer Care Management Philippines, Inc. / Contact nos- • Handles New Hire Training classes for voice and non-voice (chat) support. • Follow the training agenda based on the guidelines provided by the Clients. • Send daily deliverables such as Daily Time Record, Class Timesheet or End-ofDay reports. • Send End-of-Week and End-of-Month Reports like the site’s monthly and weekly performance updates to the Clients. • Updating trackers (excel file) of the agent’s weekly scores for the quiz updates. • Attends to weekly Client call meetings for account updates. • Monitor agent’s performance (side-by-side, QA, and remote)  Appointment Setter (Homebased-Odesk) – October 2012 – December 2012 • • • •  Web Research (Homebased-Elance) – December 2012 – January 2013 • •  Researching all upcoming events and seminars in Dubai, UAE Consolidating all the information and placing it in an Excel file Chat Support Representative – ETS (December 2012 – April 2013) • • •  Worked as a Phone Support Representative handling different accounts like Dolcera Corporation. Setting up appointments for the upcoming Webinars Attending Webinars for my Client Update worksheet (Excel File) Worked as a Chat Support Representative for Car Dealerships Making sure that the visitor’s inquiry will be forwarded to a particular dealer. Will gather more information about the prospect's preferred vehicle especially their email address and phone number for them to be contacted by the Car dealer. Telephone Sales Representative/Admin – FLF – Fat Loss Factor (May 2013 – Aug 2013) • • • • • • • • • • • • Worked as a Telephone Sales Representative for a Weight Loss Program/Sales Order Processing Assist in Admin works like getting daily reports in Skype and from the dialer. Listening and call editing Respond to applicants' emails for recruitment processing. Conducting the applicant's Initial Interview Payroll/Computing the agents’ salaries and commissions and forward it to the client in just one PayPal flat file. Creating logins for all agents (VTiger) Creating training videos and upload it in Wordpress Setting up appointments for client meetings using Bookfresh Creating a survey in Survey Monkey Handles Training  Senior Outbound Sales Representative/ Trainer / Quality Assurance - Media Marketing Group (Aug 2013 – Present / Part-time / Mon-Thurs 2p-6p Phil Time) • • • • • • Sends out the agent’s weekly, monthly, and yearly performance. Sends daily timesheet. Handles training. Coaching agents if needed. Quality Assurance Making outbound calls EDUCATION:  Tertiary: University of the East-Recto Bachelor of Science in Business Administration major in Marketing/SY 2001 – 2004 Polytechnic University of the Philippines-Sta.Mesa Bachelor of Science in Business Administration major in Marketing/SY 2004 – 2006  Secondary: Roosevelt College – San Juan Campus (SY-)  Primary: Nicanor C. Ibuna Elementary School (San Juan City)