Amarachukwu Ruth N Naeto

NNAETO AMARACHUKWU RUTH Email address -- LinkedIn link - https://www.linkedin.com/in/amarachukwu-nnaeto-882b89257 Professional Summary: I am an experienced Customer Support/Customer Service Personnel with an excellent record in overseeing administrative functions and ensuring seamless customer interactions. Proficient in optimizing operational efficiency, rearing team collaboration, trouble-shooting/diagnosing problems and proferring accurate solutions and implementing customer-centric strategies to improve overall satisfaction. I understand the important of building good communication system and upholding the identity of the organization. I strive for excellence in both internal operations and external customer relations. TECHNICAL SKILLS Customer Relations Microsoft Office (Excel, Word, PowerPoint, Outlook and others) Google Workspace (Docs, Slides, Sheets, Calendar, Gmail and others) CRM tools (Zendesk, Hubspot, Slack, Freshdesk, Trello, Monday.com, clickup) Appointment setting tools (Calendly, Picktime, Acuity) Canva Lead Generation (Google, Lead scrape, Apollo.io, Yelp scraper) Email Management Skills and Competencies Project Management Risk Management Emotional Intelligence Conflict Resolution Ability to interact with people easily Adaptability Skills Strategic Thinking Time Management Excellent Communication Skills Work History Customer Service Manager (on-site) Triple T Fitness Center, Asaba Delta April 2023 – April 2024 Maintained a positive and empathetic attitude towards customers while delivering exceptional service. Oversaw member services, which included membership sign-up, inquiries, and addressing member concerns. Maintained records related to memberships, finances, and other administrative functions. Developed a better way of bringing in more income to the organization and raised the income flow from 40% - 80%. Providing administrative support to other gym staff and management as needed. Helped in producing other branches such as Triple T Fitness Healthy Kitchen and Triple T Massage Center. Managing customer inquiries, concerns, and feedback, resolving issues promptly to enhance member satisfaction. Conduct regular training sessions for support staff, focusing on customer service best practices, gym policies, and product knowledge. Implementing streamlined processes for smoother member registration, feedback collection, and complaint resolution. Designing and executing member engagement strategies, contributing to increased retention and overall member satisfaction. Customer Support Personnel (Remote)Oct. 2023 – April, 2024 Freelancer Responded to customer inquiries and provided product information, technical support, and assistance with account-related issues. Troubleshooted and resolved customer issues, complaints, and escalations professionally and courteously. Accurately documented customer interactions, issues, and resolutions in the CRM system. Collaborated with internal teams to address customer concerns, escalate technical issues, and ensure timely resolution. Provide feedback to the product development team based on customer input and experiences. Data Entry/ ResearcherFeb. 2024 - Present Freelancer Identify and verify social media profiles of governmental officials and match them to relevant governmental topics. Ensure the accuracy and authenticity of the matched profiles by cross-referencing multiple sources. Regularly update the database with newly matched profiles and remove outdated or incorrect information. Research and gather accurate information on the dates of birth and death of governmental officials from reliable sources. Verify the credibility and reliability of the information sources used. Pay close attention to details to ensure all information is precise and accurately recorded. Accurately input the researched data into the database, ensuring all fields are correctly filled. Regularly maintain and update the database to reflect the most current and accurate information. Review entered data for errors or discrepancies and make necessary corrections. Create detailed reports on the research findings for internal use or as required by supervisors. Ensure compliance with Google’s data policies and guidelines. Sales Representative (on-site)March 2018 – Oct, 2022 Patty Nnaeto & Co. Provided accurate information and assisted in selecting the right motor spare parts. Handled customer inquiries and complaints in a professional manner. Promoted and upsell motor spare parts and related accessories. Achieve sales targets set by the management. Processed sales transactions, including cash, credit, and debit payments Maintained up-to-date knowledge of the automotive spare parts industry. Understood the specifications and compatibility of parts and provided accurate recommendations. Stayed updated about new products and promotions. Arranged and organized products on shelves to maintain an attractive and orderly store. Set up promotional displays and ensured visibility of featured items Maintained sales records and prepared reports as required. Kept the sales area clean and organized. Assisted in the preparation of sales budgets. Worked closely with other sales team members and support staff. Followed all company policies and procedures. Education B.Sc. Food Science and TechnologyDec. 2016 - Dec. 2021 Nnamdi Azikiwe University, Awka O.N.D (Ordinary National Diploma) Science Laboratory TechnologyJan. 2014 - Jan.2016 Federal Polytechnic Oko Certification Canva expert Udemy IT Help Desk for Beginners LinkedIn Learning https://www.linkedin.com/learning/certificates/785d3fc894d40397dbb899957af91d54fb792023e0d84ca-cc49f7d1eb Customer Service: Serving Customers Through Chat and TextLinkedIn Learning https://www.linkedin.com/learning/certificates/da8d08c4f0488ebf-b7cd5adeed967a3b82eaf90ece3f4feb1251fe?li_theme=dark Writing Customer Service EmailsLinkedIn Learning https://www.linkedin.com/learning/certificates/a87b624064d1cb42b65434ddfb09d394588dda99e9b48fa3dbfb-?trk=share_certificate&li_theme=dark Customer support personnel/Virtual Assistant Digital Witch Academy Customer Service FoundationLinkedIn Learning https://www.linkedin.com/learning/certificates/a87b624064d1cb42b65434ddfb09d394588dda99e9b48fa3dbfb-?trk=share_certificate&li_theme=dark