Amarachukwu Ruth N Naeto

I am just the Customer Support Personnel that your organization needs, l have a passion for delivering exceptional service and ensuring your customers are twice happier thereby retaining them. I am committed to providing timely and effective support to clients. I have honed my skills in effectively resolving issues, providing technical assistance, and fostering positive customer relationships. I can communicate clearly and empathetically, ensuring that each customer feels heard and valued. My strong problem-solving skills and critical thinking enable me to quickly and efficiently address and resolve a wide range your of customer inquiries and concerns. I am committed to providing a seamless and positive customer experience, and I strive to go above and beyond to exceed customer expectations.

As a Virtual Assistant I am dedicated to ensuring you have a smooth flow of operations as I handle all administrative tasks, set appointments, travel itineraries, email and many more.

For IT Support, whether it's troubleshooting technical issues, providing product information, or offering personalized assistance, my number one priority is always to ensure my customers are satisfied. 

In addition to the above stated skills, I am also proficient in Canva. My Canva expertise enables me to elevate brand communication efforts, enhance visual identity, and engage audiences effectively across digital platforms.

What I offer:

1. Customer Service
2. Technical Support
3. Administrative Support
4. Personal Assistant
5. Problem-solving
6. Multitasking
7. Technical Proficiency
8. Good listening and communication skills

Support tools I am familiar with:

1. Help Desk Tools; Hubspot, Zendesk, and Freshdesk
2. Communication tools; Slack, Click up, Google Chat, Team
3. Project Management Tools; Asana, Monday.com, Trello, ClickUp, Notion Zapier
4. Appointment setting/scheduling tools; Calendly, Picktime, Acuity, Bookafy
5. Remote Access; Remote for slide, LogMeIn, 
6. Cloud Storage; Google Drive, One Drive, Dropbox, iCloud
7. Lead Generation: Lead scrape, Apollo.io

I am open to learning the use of more CRM tools according to your company's needs.

Why Work With Me:

I bring experience with a commitment to going above and beyond to ensure your customers and users receive the best level of support. My approach is client-focused, aiming to build long-term relationships through reliable, efficient, and empathetic service.

Let's connect to explore how I can contribute to your organization's success!