Amarachi Ubani

AMARACHI UBANI SUMMARY Excellent young professional with expertise in coordinating schedules, managing tasks, and streamlining operations to enhance efficiency. Skilled at both verbal and written communication, fostering smooth interactions and collaboration. Proficient in a variety of software and tools, Versatile and capable of handling diverse administrative responsibilities while adapting seamlessly to various work environments. Currently seeking an organisation where I can contribute my skills and grow further in my career. EDUCATION Wellspring University, Benin-City –Edo, Nigeria Sept 2014 - Sept 2018 Mass Communication (First Class Honors) WORK EXPERIENCE Customer Support (Outbound) April 2024-Sept 2025 Adoros Homes ● Conducted close to 50-80 outbound calls daily to existing and potential customers to address inquiries,provide updates, and ensure satisfaction. ● Resolve complex customer issues, complaints, and service requests, achieving ● Follow up proactively on pending requests, ensuring timely closure and increasing customer retention. ● Maintain detailed records of interactions in CRM software ensuring accurate tracking of issues and outcomes ● Identify and recommend relevant products/services to meet customer needs, contributing to increase in revenue ● Follow up with customers to ensure their issues or request are resolved promptly ● facilitated the onboarding process for new clients, ensuring a smooth transition and clear understanding of services or products offered. ● Monitored client performance and satisfaction levels, providing reports and insights to clients and internal teams. ● Developed and maintained strong relationships with clients through regular communication, meetings, and reviews. ● Gathered client feedback to improve services and address any areas of concern or opportunity for enhancement. Executive Assistant/ Customer service Ubanuel Global Ventures ● Managed email communication, work scheduling and streamlining meetings to ensure efficient operation and collaboration. ● Managed Executive calendars and set up minutes ● Managed travel and accommodation arrangements ● Created content across social media platforms and manage accounts ● Collaborated with the design team to create compelling social media posts that resonated with the target audience. ● Carried out research on marketing strategies ● Act as the main liaison between the company and its clients, addressing inquiries, concerns, and feedback promptly and professionally. ● Collaborated with internal teams to develop and deliver customised solutions that align with client needs and business objectives. ● Identified and resolved client issues or conflicts efficiently, aiming to maintain positive relationships and ensure client satisfaction. Customer service representative March 2020 - December 2022 Zenith Bank Plc– Nigeria, ● Maintained customer’s database and updated periodically. ● Attended to customer’s request, complaints, instructions and enquiry ● Disseminated basic technical knowledge of product and services offered to customers. ● Opened all account types for customers and ensure that have complete documentation ● Organised a filing system for important and confidential client documents. ● Oversaw and manage customers accounts, ensuring that all contractual obligations and service expectations are met. SKILLS Core Competencies ● Customer Relationship Management (CRM) ● Data Analysis & Reporting, ● Process Improvement ● Client Support & Onboarding ● Communication & Problem Solving ● Ticketing and Chat Support ● Remote Collaboration Tools ● Workflow Optimization Software and Tools ● Google Workspace Tools (Docs, Sheets, Slides, Gmail, Calendar) ● Microsoft Office Suite (Teams, Word, Excel, PowerPoint) ● Hubspot ● Zoho ● Zendesk ● Freshdesk ● Asana ● Canva REFEREE Available on request