Amarachi Ubani

Customer Service Virtual Assistant | Communications Expert | Operations Support Specialist

I bring a strong combination of communication excellence, technical proficiency, and customer-focused professionalism that allows me to deliver top-tier support in fast-paced online environments. My skills are built on reliability, problem-solving, and a deep understanding of how to create positive, effective customer experiences.

• Skilled in handling customer inquiries with clarity, empathy, and professionalism.
• Experienced in de-escalating difficult situations, identifying root causes, and delivering solutions that rebuild trust and satisfaction.
• Able to shift tone and communication style to match brand voice, customer temperament, and communication channel.
• Strong written communication abilities, ideal for email, chat, and ticket-based support.

• Experienced in managing email, live chat, and helpdesk tickets with speed and accuracy.
• Capable of handling order issues, refunds, service concerns, account questions, and general support inquiries.
• Strong ability to understand customer needs quickly and guide them with clear, actionable steps.
• Consistently maintains customer satisfaction through attentive, proactive, and solution-oriented service.

• Naturally analytical, with the ability to break down issues, investigate details, and troubleshoot efficiently.
• Quick to learn products, tools, and processes, enabling confident and accurate assistance.
• Thinks ahead and anticipates potential challenges, helping prevent repeat issues.
• Skilled in turning frustrated customers into loyal ones through professional and thoughtful support.

• Familiar with widely used CRM, helpdesk, and productivity tools such as Zendesk, Freshdesk, Gorgias, Intercom, HubSpot, Trello, Slack, and Google Workspace.
• Quick to adapt to new platforms and internal systems.
• Strong data-entry accuracy, documentation discipline, and record management abilities.

• Efficient in handling inbox management, scheduling, calendar coordination, and general administrative duties.
• Highly detail-oriented, organized, and consistent, especially in multitasking environments.
• Able to manage large volumes of information while maintaining accuracy and structure.
• Comfortable updating spreadsheets, creating processes, and keeping workflows smooth and manageable.

• Reliable, self-motivated, and committed to delivering excellent customer service.
• Maintains confidentiality, integrity, and professionalism in all interactions.
• Adaptable to shifting workloads, new procedures, and diverse team environments.
• Takes initiative, solves problems independently, and completes tasks efficiently.

• Smoother daily operations
• Higher customer satisfaction and retention
• Faster and more accurate issue resolution
• Professional representation of the brand
• Improved workflow efficiency
• Consistent and dependable support