Amarachi Pepertua Igboeche

​IGBOECHE AMARACHI​​PERPETUA​ ​Customer Support Specialist​ ​Professional Summary​ ​ etail-oriented Customer Support Specialist with over 5 years of experience supporting​ D ​business operations, managing customer communication, and handling administrative tasks.​ ​Skilled in email and chat support, calendar management, data entry, and CRM systems.​ ​Experienced in delivering efficient remote support, maintaining customer satisfaction, and​ ​ensuring smooth daily operations. Currently expanding expertise in HubSpot to enhance​ ​customer relationship management and workflow efficiency.​ ​Key Skills​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​●​ ​●​ ​●​ ​●​ ​ ustomer Support (Email & Chat)​ C ​Virtual Assistance​ ​Data Entry & Record Management​ ​Email & Calendar Management​ ​Customer Relationship Management (CRM)​ ​Administrative & Operations Support​ ​Google Workspace & Microsoft Excel​ ​Communication & Problem Solving​ ​Task & Time Management​ ​Tools & Technologies​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​ oogle Workspace (Docs, Sheets, Gmail, Calendar)​ G ​Microsoft Office (Word, Excel, PowerPoint)​ ​Zoho Workplace​ ​HubSpot (In Progress)​ ​Canva​ ​Work Experience​ ​ perations Assistant​ O ​Abike Assist, Lagos​ ​2024 – Present​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​●​ ​ anage email communication and respond to internal and external inquiries​ M ​Coordinate schedules, meetings, and task tracking to ensure smooth operations​ ​Maintain accurate records and documentation (data entry and reporting)​ ​Support team communication and workflow using digital tools​ ​Assist in client communication, follow-ups, and administrative support​ ​Prepare reports and monitor operational performance metrics​ ​ ustomer Service Manager​ C ​Triplets Studio​ ​2020 – 2022​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​ esponded to customer inquiries via phone, chat, and in-person interactions​ R ​Resolved customer complaints and ensured high customer satisfaction​ ​Managed bookings, scheduling, and customer records​ ​Maintained accurate customer data and communication logs​ ​Supported customer engagement through social media platforms​ ​Education​ ​ igher National Diploma (HND) – Electrical/Electronics Engineering H ​Federal Polytechnic, Oko, Anambra State​ ​Graduated with Second Class Upper​ ​Ordinary National Diploma (OND) – Electrical/Electronics Engineering ​Federal Polytechnic, Oko, Anambra State​ ​Graduated with Upper Credit​ ​West African Senior School Certificate (WASSCE) ​St. Joseph Comprehensive Secondary School, Ogidi Certifications​ ​Certifications​ ​ ata Entry – Accounting Hub​ D ​Introduction to Office Management – Alison​ ​Diploma in Implementing Customer Care in Management – Alison​ ​Professional Business Writing – Alison​ ​IT Support – Digital Witch Academy​ ​Additional Information​ ​​ S ● ​ trong internet literacy and experience with digital tools​ ​●​ ​References available on request​ 2019​ 2016​ 2012​