Amarachi Pepertua Igboeche

I am a reliable and detail-oriented Customer Support Representative and Virtual Assistant with experience in managing customer interactions, handling administrative tasks, and supporting daily business operations. I specialize in email and chat support, data entry, and providing organized backend support that helps businesses run smoothly.

In my role as an Operations Assistant at Abike Assist, I assist with coordinating daily activities, managing communications, and ensuring tasks are completed efficiently. This role has strengthened my ability to stay organized, multitask, and maintain accuracy even when handling multiple responsibilities. I am comfortable working independently and meeting deadlines without constant supervision.

I also have hands-on customer service experience from my time at The Triplet Studio, where I handled client inquiries, scheduled appointments, and resolved customer concerns professionally. This experience helped me develop strong communication skills, patience, and a customer-first approach that ensures clients feel heard and satisfied.

As a Virtual Assistant, I support businesses with email management, calendar scheduling, data entry, internet research, and general administrative tasks. I am proficient in tools such as Google Workspace, Slack, Zoho tools, Microsoft Excel, Hubspot, and Canva, and I use these tools to deliver organized and high-quality work.

Currently, I am improving my skills by learning HubSpot and Freshdesk to better understand customer relationship management, track communications, and support sales and customer service processes. This allows me to provide more structured and efficient support to businesses that rely on CRM systems.

I am passionate about helping businesses improve customer experience while maintaining efficient operations behind the scenes. I am dependable, a fast learner, and committed to delivering accurate and timely results. I take pride in my work and always aim to add value wherever I contribute.

I am open to remote opportunities where I can work as a Customer Support Representative or Virtual Assistant, providing professional support that helps businesses grow and maintain strong customer relationships.