Amarachi Okonkwo

AMARACHI OKONKWO 39, Adeleye Street, Sawmill, Gbagada, Lagos Phone:- Email:- PROFESSIONAL SUMMARY Dedicated and customer-focused professional with experience in customer service, sales, and administrative support. Adept at handling customer inquiries, resolving issues efficiently, and providing excellent service to enhance customer satisfaction. Skilled in CRM tools, Microsoft Office, and Google Suites, with strong communication and multitasking abilities. OBJECTIVE Seeking a customer support role in a dynamic organization where I can utilize my communication, problem-solving, and customer service skills to enhance user experience and contribute to company growth. EDUCATION Universal School of Aviation, Lagos (2022) Professional Certificate in Travel Agency and Management Federal College of Agriculture, Ebonyi State -) Ordinary National Diploma in Science Laboratory Technology Mein Grammar School, Bayelsa State (2015) West African Examination Council (WAEC) WORK EXPERIENCE Ticketing and Reservation Agent -) Pegive Travels and Tours Services, Lagos    Assisted customers with booking and travel arrangements. Provided exceptional customer service, resolving inquiries professionally. Maintained accurate records and handled customer complaints effectively. Receptionist -) Idyllic Food and Beverages, Enugu State    Managed front desk operations, greeted customers, and provided information. Handled phone calls, emails, and customer inquiries efficiently. Ensured a welcoming and organized reception area. Sales Representative (2020) God De Great Enterprise, Bayelsa State    Engaged with customers to understand their needs and provide recommendations. Managed sales transactions and maintained excellent customer relationships. Assisted in inventory management and stock replenishment. Laboratory Assistant (Industrial Training) -) Udi District Hospital, Enugu State    Assisted in laboratory testing and sample analysis. Maintained laboratory records and ensured compliance with safety protocols. Provided support to medical staff in daily operations. SKILLS         Customer Service Support Virtual Assistance Sales and Marketing Proficiency in CRM Tools Microsoft Office & Google Suites Communication and Collaboration Problem-Solving & Multitasking Negotiation & Resource Management INTERESTS   Traveling Reading REFEREES Available upon request.