Amarachi Okonkwo

Experienced and versatile In Ticketing and Reservation specialist,Virtual Assistant,SalesManagement,Appointment setter and Customer Support Representative.with years of experiences in various roles.Through out my career, I have demonstrated proficiency in managing diverse task and responsibilities with precision and efficiency.

A trained customer support professional, I excel at keeping customers happy across various industries. My years of experience ensure I resolve inquiries promptly and effectively, boosting customer satisfaction and driving business growth. I am available for LONG-TERM, SHORT-TERM, HOURLY, or FIXED contracts

 What I Do:

 ☑️Become Your Customer Champion: I efficiently manage emails, chats, social media messages, and tickets, addressing inquiries, complaints, and escalations with a customer-centric approach

 ☑️Optimize Your Systems: I implement and streamline CRM systems (Zendesk, HubSpot, Intercom, Freshdesk and more) to improve workflow and enhance customer experience.

 ☑️Data-Driven Support: I analyze customer feedback and CRM data to identify trends, areas for improvement, and opportunities for proactive support.

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