Amarachi Dikeocha

AMARACHI ESTHER DIKEOCHA Lagos, Nigeria Available for Remote Roles (US, UK, Canada Time Zones) PROFESSIONAL SUMMARY Results-driven Customer Service, Sales, and Marketing Specialist with 6+ years of experience in cold calling, appointment setting, lead generation, and social media advertising. Proven ability to manage high-volume outbound and inbound communications, generate qualified leads, and consistently meet or exceed sales KPIs. Skilled in CRM systems, customer engagement, objection handling, and digital marketing strategies. CORE SKILLS Customer Service & Client Relationship Management, Cold Calling & Telemarketing, Sales Development & Appointment Setting, Lead Generation & Qualification (BANT), Social Media Advertising (Facebook Ads), CRM Management, Objection Handling, Email & Multichannel Communication, Sales Pipeline Management, KPI Tracking TOOLS & TECHNOLOGIES CRM: HubSpot, Zoho CRM, Salesforce, Zendesk, Freshdesk, Go High Level Marketing: Facebook Ads Manager Scheduling: Calendly, Google Calendar, Zoom, Google Meet Productivity: Microsoft Office, Google Workspace, Slack PROFESSIONAL EXPERIENCE Business Development Virtual Assistant (Aug 2025 – Present) Executed outbound campaigns via calls, email, and social media; managed CRM and scheduled appointments. Cold Caller & Appointment Setter (Jan 2022 – Nov 2023) Handled 80–100 calls daily, qualified leads, and improved appointment show-up rates. Customer Service Manager (May 2019 – Jul 2025) Managed customer communications, resolved issues, and improved retention strategies. Marketing Associate (Jan 2018 – Apr 2019) Promoted financial products, generated leads, and met customer acquisition targets. EDUCATION HND & OND in Mass Communication CERTIFICATIONS Virtual Assistant Certification (2025), Diploma in Customer Service (2025), IATA Cargo Course (2024)