AMAR AMIOUR
IT&DIGITAL MANAGER
PROFILE
SKILLS SUMMARY
A versatile, analytical and hard-working,
with a practical “get the things done”
approach, who always perseveres to
achieve the best results. Passionate
towards all the Information Technology
Aspects.
System
CONTACT
Procedure, SOP
Algeria - -, Sidi Youcef, Bouzereah-
Algeria
Married
https://www.linkedin.com/mwlite/in/amara4b13338b
EDUCATION
2011: Higher Technician IT maintenance
Diploma.
TOP ROLES
IT Manager
IT Project Managr
IT Architect
IT System Admin
IT Service Desk
⋆⋆⋆⋆⋆⋆⋆⋆
⋆⋆⋆⋆⋆⋆⋆⋆
⋆⋆⋆⋆⋆
⋆⋆⋆⋆⋆
⋆⋆⋆
LANGUAGES
Arabic
English
French
Virtualisation Supervision
Administration
Network and Security
Project Management
Other
LATEST EXPERIENCE
IT&DIGITAL MANAGER
01/2021 – Today
Algeria Popium Agency, Algiers, Algeria
Worked at comminication agency as IT&Digital Manager, managed
several projects for worldwide companies localy.
Regular checks on network and data security
Identify and act on opportunities to improve and update software and
systems
Develop and implement AN IT policy and best practice guides for the
organization
Design training programs and workshops for staff
Regular audits of the system
Running and sharing regular operating system reports with senior
managers
Monitor and determine timelines for major IT projects, including system
updates, upgrades, migrations and outages
Management and reporting on the allocation of IT budget
Provide guidance to IT team members
Identifying opportunities for team building and skills development
Support Engineer
⋆⋆⋆⋆⋆
C1
⋆⋆⋆⋆⋆⋆⋆⋆
HOBBIES
Learn new topics &culture, Travel, World
History, and ready, meditation.
Windows 7/Windows 10/MS Office 2010/2013/2016,
IOS, Android
VMware Notions, Citrix version client.
Afaria, Airwatch comme “Mobile Device
Management Tool”
TCP/IP (LAN, Wifi) |Data and Access Security s
(antivirus, firewall, VPN Cisco Any Connect Client),
Telnet, Remote Access
Creation/Modification of Knowledge Beses, DRP
“Disatser Recovery Processes.
Agile, Classical
Intégration: workday,SAP…Application corporate
full web
06/2019 – 03/2020
International,UK.
Algeria
Unisys on behalf of XML
Responsible for the installation, integration and service of enterprise and
multi-supplier systems that include hardware, software and networking
products, and operating systems.
Maintains a deep understanding of the company's service solutions
Ensure that proposed and existing client hardware/software
configurations can work as required
Responsible for achieving high customer satisfaction
Windows 7 / Windows 10, Office 365, SAP, Global Remedy, IOS, Android, Airwatch,
Vpn Client As well as several environments specific to Unilever and Unisys.
IT Architect
SUMMARY
More then 10 years of experience
as IT proffessional,IT&Digital
Manager, IT Project Manager.
Certified Global Remedy
"Novo Nordisk Denmark".
Certification CCNA1-2
Academy
Windows 7 and Office 2010
"School PIGIER" Course
Tracking Certificate.
Administrator AFARIA "Mobile
Device Management Tool".
Basic and extended
configuration of Mobile
equipment on Windows
Mobile, IOS, Android.
Launch of the ONE DEVICE
Project for Nov Nordisk A/SRS.
Migration and installation and
maintenance of Windows
7/Windows 10/MS Office
2010/2013/2016 and any
company-specific
Application/System.
-Cloud Computing Basics
(Cloud 101)
http://coursera.org/verify/TXY
CY7U2VL9M
Good Hands on Technical
environment:
Windows 7 / Windows 10
/Office 365/
SAP/ Visio
Conference system
Tandberg/ Cisco/
Workday /Cisco
Any-Connect/Antivirus
Symantec/Box,
DocuSign
As well as several
environments specific to
Corporations:
Jira, ServiceNow /
IOS/Android,
/Airwatch/Cisco AnyConnect
07/2018 – 11/2018
France
on EVEREST factory project in
Dunkir, France
Worked as an IT Architect at Astrazeneca France on Everest
factory extention.
DRP: Disaster restoration process:
Simulation of disaster on the Lab's workstations, and make a
complete relocation: System/Network/Application under
procedure already established by the group.
Integrity of data in procedures linking to the DRP process.
Review of procedures and update if necessary, as well as an
audit of the integrity of the data on the posts, is worked after the
PRD process.
Creating "KB" basic knowledge items for Outsourcing support
N1/N2.-Creation of A-Z of the KB for outsourcing of the support
service.
Creating and testing the script to be used by the externals.
Validation of KB and Validation of call quality as well as incident
resolution.
Windows Xp, Windows 10, Windows 7, Enterprise Applications used in the lab.
IT Architect
04/2014 – 11/2018 Algiers, Algeria Astra Zeneca Operations
Worked as an IT Architect at Astrazeneca Operations Algeria
Be the first point of contact for several global teams to develop the
infrastructure the deployment of applications and the implementation
of procedures and guidelines phase Project and during BAU.
Project management:
Define the volume of services provided according to the needs of the
company.
Participate in the work on network design and hosting.
Work with the general contractor on the installation of the infrastructure,
server room and switching rooms.
Supervise the execution of the work and check the quality
Control the transfer of the general supplier to AZ
Incident and safety management:
Manage operating incidents (diagnosis, intervention, alert)
Perform application maintenance and troubleshooting N1 and N2
Inform users, track interventions, secure and save data
Agile Methodology and Good Practice Lean.
Contracting and managing local suppliers
-Create a support model
-Acting as a local IT security and IT manager
-Create policies, SOPs, instructions, computer security and service
-Perform user acceptance tests for IT and Infrastructure.
-Prepare the computer for the end user.
-Work with AZ and non-AZ teams (Siemens and others) on FMS, BMS,
Security and other related systems.
-Provide second-line support.
-Take preventive measures to ensure stable and secure IT applications
and infrastructure.
-Update the operating document database and record all events in the
log.
-Ensure the maintenance of control and management tools (i.e. scripts,
procedures...).
Prepare site to BAU “Business as Usual ”:
Contract & manage local suppliers
Create a local and global support model.
Act as local IA & IT security manager
Create IT security and service-related policies, SOPs,
Instructions and more.
Perform user acceptance tests regarding IT Infrastructure.
Prepare end user computing.
Work with AZ and non-AZ Security and other related systems.
Provide second line support
IT First Line Support
01/ 2012 - 04/2014: Algiers, Algeria Multinational compagnies
“Sanofi Aventis, Novo Nordisk A/S…and Others”
Diagnostic and find solution for incidents on workstations
environments including Windows Microsoft Office, Mobility
solutions and or full web Apps.
Assist users by remote control or directly on their work-station.
Create/Assign/Resolve tickets and eventually escalate to global
support groups.
Installation configuration and administration of new devices
including mobile ones
Take care of the infrastructure functionality and continuity and
raise unresolved incidents to the Global support groups.
Follow up and maintenance of all IT and network Equipment
Troubleshooting network issue “CISCO VPN….”
Support users on worldwide Visio Conferences.
IT help desk
03/2011-12/2011: Algiers, Algeria
Vsat Instaler Adminstrator
05/2007-11/2010 Algiers, Algeria
Vsat Instalion and Adminstration
MOBISERVEHOLDING.
First Mark Network.
