Amar Amiour

Career Summary/Objective:

IT System Support and Administration/

IT Project Management and Network Systems

Administration, Technical writing

   Work Experience:

     July 2018 until Today: Assigned to IT “France AstraZeneca’s Factory”

Job Description:

v Service delivery for France “Dunkerque” site operations:

Ø Data Integrity for Industrial Worksations

Ø Perform DRPs “disaster Recovery Processes” for Laboratory.

Ø Analyst and Knowledge base writer before and after Segregated Network project Go-live.

Ø Knowledge base Creation for different running and upcoming projects.

     February 2016 until today: IT Architect At AstraZeneca Algeria.

Job Description:

v Service delivery for future site operations:

Ø To define volume of provided services regarding business needs.

Ø Participate in the work on network & hosting design

Ø Work with general contractor infrastructure installation, server room and switch rooms facilities, (climate, UPS, security).

Ø Oversee the execution of works & quality check

Ø Control the handover from general supplier to AstraZeneca

v Prepare site to BAU “Business As Usual”:

Ø Contract & manage local suppliers

Ø Create a local and global support model.

Ø Act as local IA & IT security manager

Ø Create IT security and service related policies, SOPs, instructions, etc

Ø Perform user acceptance tests regarding IT

Infrastructure.

Ø Prepare end user computing.

Ø Work with AZ and non‐AZ (Siemens and others) teams

           regarding FMS, BMS, Security and other related systems.

Ø Provide second line support

     April 2014 to February 2016: External IT SUPPORT at Astra Zeneca UK LTD Algeria.

     January 2012 April 2014: IT First LINE SUPPORT multiples Multinational companies “Sanofi Aventis, Novo Nordisk A/S …”.

Job Description:

Ø Diagnostic and find solution for incidents on workstations environments including Windows Microsoft Office, Mobillity solutions and or full web Apps.

Ø Asist users by remote control or directly on their work-sation.

Ø Create/Assign/Resolve tickets and eventually escalate to global support groups.

Ø Installation configuration and administration of new devices including mobile ones.

Ø Take care of the infrastructure functionality and continuity and raise unresolved incidents to the Global support groups.

Ø Follow up and maintenance of all IT and network

                                                                Equipment

Ø Troubleshooting network issue “CISCO VPN….”

Ø Support users on worldwide Visio Conferences,

   Marsh 2011/August 2011: IT help desk at MOBISERVEHOLDING.

     May 2007 /November 2009: Administrator installer, VSAT. (First Mark Network) at multiples Multinational companies

     June 2006: IT Support Technician at (DATA Processing Enterprise of Algiers Town hall).

Education:

     1995 to1998: Technical studies at “Ibn El Haithem

Technical High School”: High school Diploma “Technical Baccalaureate”.

     1998 to 2000: Mechanical Engineering at “University Of

 BOUMERDES” ALGERIA

     3rd Year at National Institute of Mechanical Engineering.     

     2002 to 2005: Information Technology at “the Algerian

Chamber of Commerce and Industry”. Senior IT Technician (hard/soft/networking). 

 Certifications & Achievement:

ü Certified Global REMEDY “Novo Nordisk Denmark”. Certified Manage-Engine from Novo Nordisk A/S.

ü Certificate of course completion “Windows 7 & Office 2010.

ü CCNA1-CCNA2 “Academy”

ü Afaria Administration “Remote Mobile Device Management tool”.

ü Configuration and Administration of Mobile devices under Windows Mobile, IOS, and Android.

ü GOLIVE of ONEDEVICE Project and IOSELAS app at Novo Nordisk A/S.

ü GOLIVE of Workday for AstraZeneca

ü GOLIVE for new support Model “Service Desk”

ü GOLIVE of GRC for AstraZeneca.

ü Migration and Administration of : “Windows XP/7/10/Office 2007/2010/2016.

ü Air Watch Administration at AstraZeneca “Remote Mobile Device Management tool”.

ü Certified Service Now fromAstraZeneca for local and global issues.

Languages:

English/French/Arabic