Amanda Peters

Amanda Peters 8491 Ney Avenue Oakland, CA 94605- Skills Communication - Strong communication starts with the intention of listening to understand and is followed by delivering a thoughtful response in a clear, conscious way. De-escalation - Provide people the space to feel heard and validated so they can be in a place to have a positive conversation. Customer Service - Communication and De-escalation are two pillars for fruitful customer service skills. Team Player - Teamwork makes the dream work! I love collaborating with others and seeing their point of view, hearing their ideas and putting everything together! Creative - I appreciate looking from a new perspective and making things superior - function and aesthetic wise. Adaptive - Plans are needed but the space to change is essential to being successful in any aspect of life. Computer Knowledge - Microsoft Office, Google Drive + Docs, Windows. Time Management - Prioritizes tasks > outline a plan > gather needed information / supplies > amend plan as needed. Experience THE JOHN STEWART COMPANY / ASSISTANT PROPERTY MANAGER DECEMBER 2019 - DECEMBER 22, 2020. San Francisco, CA Daily administrative tasks (phone calls, mail, processing invoices, handling resident concerns, issues, and complaints). Enforce all property and lease rules > issues violations as needed. Maintain resident and vendor files. Ensure we comply with regulatory agreements (licenses, permits, etc.). Hold monthly staff safety meetings Collect and deposit rents. Oversee maintenance and janitorial staff. With the Property Manager’s approval, purchase office supplies, maintenance supplies, and janitorial supplies. Schedule all vendor appointments. Complete weekly and monthly reports. Assist the Property Manager with rental applications. Conduct unit tours and inspections. Keep the Property Manager in the loop of all that is happening. THE JOHN STEWART COMPANY / ADMINISTRATIVE ASSISTANT MARCH 2016 - DECEMBER 2019. San Francisco, CA Inform Property Manager of any resident issues, concerns, or complaints > follow up as directed. Organize and maintain files. Schedule appointments and meetings. Assist with enforcing policies and procedures. Assist with projects and resident functions. Maintain parking > issue violations and call tow company as needed. Compose resident notices > edited and approved by Property Manager. Create spreadsheets, files, reports and other documents as needed. Field phone calls. RITE AID / PHARMACY ASSOCIATE JANUARY 2012 - JANUARY 2015. Pacifica, CA Assist with processing prescriptions. Greet customers and answer questions. Input customer and prescription information into the computer. Complete purchases. Organize and shelf medications & completed prescriptions. Clean. Education SKYLINE COLLEGE / AA ENGLISH (IN PROGRESS) FALL 2012 - SPRING 2016. San Bruno, CA With 67% of the needed classes complete, I am going back to school online to obtain my degree. I have always loved to read and write and landed on wanting to pursue my degree in English. School has always been important to me, but at the time, I was going through a very… trying time and it became impossible for me to balance school and life, so I took the time to mend. TERRA NOVA HIGH SCHOOL / HS DIPLOMA (Graduated) SEPTEMBER 2009 - JUNE 2012. Pacifica, CA I completed high school receiving the Principal's List Award (3.5 - 4.0 GPA) twice and Honor Roll (3.0 - 3.5 GPA) numerous times. I was on the swim team for a semester, tutored fellow students in every subject except math, & read hundreds of books. Volunteer SF + MARIN FOOD BANK - FOOD PANTRY MARCH 2016 – DECEMBER 22, 2020. San Francisco, CA The company I worked for offers a Food Pantry service to the residents and I live by the words “help those you can when you can”, so I take full advantage and help distribute the food bags every week at my building and assemble the bags once a month for all the buildings.