Amanda Marenga

Amanda Marenga

$30/hr
I ensure seamless onboarding, account management, and issue resolution with top-tier client support
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Location:
Nairobi, Nairobi, Kenya
Experience:
5 years
AMANDA MARENGA Consultant About Me I am an experienced professional with 7+ - Linked In - Nairobi, Kenya Experience years in portfolio management, project Relationship Manager leadership, and client success. Currently Nairobi,Kenya 2023– Pres managing investments and partnerships At Ndovu, I lead client and partnership management with a mission at Ndovu, with a track record of leading to drive wealth creation. I've empowered over 1,000 users to grasp digital inclusion projects and driving the power of investing, confidently use our platform, and take growth at organizations like Vana, Swvl, meaningful steps toward lasting financial freedom. Jumia, and EABL. Skilled in people management and data-driven strategy. Education 2020 - 2022 Project Lead Nairobi,Kenya Bachelor of CRM I started as a data rater and quickly advanced to Quality Analyst, Kenyatta University ensuring data accuracy. I was later tasked with managing and 2013 - 2017 coaching digital micro-work initiatives for the World Food Program, CELO, and Corsali. Highschool In this role, I led project implementation at community centers, State House Girls High School supported participants through training and feedback, and ensured 2008 - 2012 smooth operations on the ground. I also provided technical support for cUSD/Valora payments, conducted user research, managed Skills Management Skills Communication Digital Marketing production teams, and maintained project documentation to meet partner standards. 2020 Customer Onboarding & Training Specialist Started as an Onboarding Agent before advancing to lead driver training and recruitment. Delivered exceptional customer support Time Management across Critical Thinking recruitment and onboarding processes, trained staff on core Problem Solving Language English Swahili German- B1 Level multiple streamlined data channels, optimized reconciliation. route efficiency, Spearheaded and end-to-end systems, and drove employee engagement across multiple sites. References Caroline Njoroge Radhika Bhachu Head of Sales & Marketing Ndovu CEO Phone:- Phone:- Email :- Email :-
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