Amanda Lea Strand

 Uvita District Puntaranas Province Osa Canton Costa Rica PHONE:- E-MAIL:- Amanda Lea Strand Objective A positive, passionate, and empathetic health coach with excellent customer service skills, a wealth of knowledge and experience in the health industry, and a burning drive to share and help others on their own bio-individual wellness journies. Functional summary Exceptionally organized, determined, and disciplined. Over a decade of quality customer service experience; including 3 years in a managerial position. Previously employed as Office Support for Dr. Oppitz with Itasca Naturopathic Clinic. In pursuit of a position that furthers my health coaching career and takes it to the next level so that I can be more of service to people that need me. Employment 10/15/2018-09/01/2019 Itasca Naturopathic Clinic Park Rapids, MN Office Support Coaching patients on lab testing, nutrition, health and wellness, and overall well being. -Continued learning in the health field as well as small business development -Inspiring motivation in patients to take control of their health. Providing authentic, empathetic and compassionate customer service (in person and phone support) Answer patient's questions; handle conflicts, scheduling, and routing messages to Doctor Oppitz, our lab assistant, or our office manager Light Office Duties include filing of HIPPA protected files , organizing, projects, and cleaning. Daily use of Quickbooks, Microsoft Outlook, Excel, and Word 3/15/2015-04/01/2017 Lamb Weston/RDO-Conagra Foods Park Rapids, MN Operations Specialist Production Crewing Answer employee’s questions; handle vacations and time off, call in/off employee’s, and handle attendance for a few hundred employees. Light Office Duties include filing, organizing, projects, locker list, maintain termed employee’s documents Daily use of Timetrak, Schedtrak, SharePoint, Microsoft Outlook, Excel, and Word, Conduct, amend, and run reports 8/1/2009-5/3/2011 Forever 21 Wilmington, NC Cashier Provide customer service Answer customer’s questions; help locate items, put together outfits, explaining store policies, etc. Maintain a clean, organized cash wrap Assist manager with proper closing/opening procedures Utilize proper loss prevention strategies Daily use of cash register Process exchanges/store credits Check qualifying cash for counterfeit possibility 11/5/2005-6/19/2009NOVO 1, Inc.Glendive, Montana Telephone Service Representative - (11/5/2005-11/7/2006) Answer inbound calls and provide 3rd Party Company Teleservices Customer Service Order and/or Data Entry Catalog Requests Requirements: The ability to handle incoming calls both professionally and efficiently Customer service excellence The ability to generate and maximize sales by offering specials, discounts, promotions, and incentives Supervisor – (11/6/2006-10/28/2008) Training and coaching agents Overseeing and managing the “work floor” Took extra initiative to maximize importance of team development and growth Working side-by-side with other Supervisors to create a fun, positive environment Center Manager – (10/28/2008-6/19/2009) Overseeing day-to-day operations of the call center Interviewing, drug-testing, training, and orientation of new employees Consistent, daily use of computers and various programs for reporting and managing purposes Microsoft Vista Microsoft Excel, Word, and PowerPoint 10/15/2004-11/2006Robison Care Center Glendive, Montana Personal Care Aide ▪ Provided daily care to elderly residents Dressing, personal care, and hygiene Engaged residents in daily activities in order to provide physical and mental health and to ensure well-being and happiness ▪ Carried out day-to day household tasks Cleaning, cooking, laundry Education -Aug 2011- Dec 2012 North Dakota State University Fargo, ND Bachelor’s Degree (In Progress) Dietetics Program: Pre-professional Phase completed, Professional Phase to be completed, as well as Registered Dietician Exam -Aug. 2007-May 2009Dawson Community College Glendive, MT Associate of Arts Consistently on Dean’s List with a 4.0 GPA - Dawson County HS Glendive, Montana High School Diploma References Janette Tulimaiau Tammy Reed 1127 Alderson Avenue Suite 201 154 Highway 200 South Billings, Montana 59102 Glendive, Montana 59330 Work:- Home:-