Amanda Emotoghan

Amanda Emotoghan Summary ● A seasoned professional with over 7 years of experience in sales, marketing, and customer service. ● Adept at communicating complex information clearly and effectively, with proven expertise in training, onboarding and team leadership, leveraging extensive industry knowledge and virtual support skills to enhance customer experiences. ● Committed to delivering exceptional support and results for clients through a strategic and proactive approach. Core Competence ● English Proficiency Speaking Writing ● Organizational Skills Project Management Complaint Resolution ● Creativity PowerPoint Customer Engagement Client Relationship Leadership Excel PROFESSIONAL EXPERIENCE Freelance - Remote Aug. 2024 – Present Virtual Assistant Responsibilities: ● Provide comprehensive virtual administrative support, including calendar management, inbox management, document preparation. ● Assist clients with customer support tasks, including managing inquiries, resolving issues, and ensuring a high level of service. ● Utilize CRM and project management tools to track tasks, manage client interactions, and maintain accurate records. ● Conduct research and data entry tasks, contributing to improved operational efficiency and project outcomes. Obiwezy Enterprise (Hybrid) Customer service representative Nov. 2023 – till date Responsibilities: ● Respond to customers emails and calls to resolve problems such as payment issues, wrong orders, warranties, exchanges, and refunds ● Delivered exceptional customer service, addressing inquiries and resolving issues efficiently, leading to a 30% increase in customer satisfaction scores. ● Develop and maintain strong relationships with clients, enhancing loyalty and retention. ● Train new customer service representatives on best practices and company protocols. ● Implemented process improvements that reduced average handling time by 15%. ● Utilize CRM tools such as Odoo and Zoho for seamless communication between clients. Vivo Mobile Communication Ltd Sales Team Leader Jan. 2022 – Oct 2023 Responsibilities: ● Developed and implemented sales strategies that led to an increase in revenue. ● Analyzed market trends and customer data to identify opportunities and adjust strategies for optimal performance. ● Skillfully managed a team of sales and marketing professionals, providing training and support to drive team success. Trainer (Onsite) Jul. 2021 – Jan. 2022 Responsibilities: ● Improved sales regionally via training in product marketing and soft skills. ● Trained retailers and store management on brand products. ● Compiled training materials on brand products using PowerPoint. ● Ensured promoters are updated on competitors’ product knowledge weekly. ● Created training manuals targeted at overcoming customers' objections to improve sales. ● Improved customer service quality of new hired staff via quality monitoring, coaching, and feedback. Brand Ambassador/Promoter (Onsite) Jul 2019 - June. 2021 Responsibilities: ● Quick response to customers’ queries. ● Proper use of Excel for record-keeping ● Build relationships with customers, and retailers. ● Maintained vast knowledge on the brand’s products, offers, and competitor's products. ● Cold calling of leads to generate sales. EDUCATIONAL PROFILE Auchi Polytechnic, Auchi, Edo State Field of study: Computer Science(Diploma) Ugborikoko Secondary School, Warri, Delta State High School Diploma Certificate 2017 2013 PROFESSIONAL CERTIFICATES ALISON Field of study: Customer service (Diploma) Field of study: Virtual Assistant ALX Field Of Study: Virtual Assistant 2023 2024 KEY SKILLS • Active Listening: Attentively listens to participants' questions, feedback, and concerns, ensuring everyone feels valued and understood. • Sales & Marketing Strategy: Expertise in developing and executing strategies to drive sales growth and enhance market presence. • Virtual Assistance: Proficient in administrative tasks, scheduling, and using virtual tools to support business operations. • Communication: Strong verbal and written communication skills, clearly articulates ideas, instructions, and feedback to learners, fostering understanding and engagement. • Problem Solving: Skilled in identifying challenges, developing solutions, and implementing improvements to achieve desired outcomes. HOBBIES AND INTERESTS • Researching • Surfing the internet REFERENCE Mr. Joshua Okechukwu (BDM) Emabal Hospital Number provided on demand